"DO NOT USE THIS COMPANY!!! CUSTOMER SERVICE NON EXSISTENT, NEEDED TO AMMEND MY BOOKING BUT COULDN'T AS NO ONE RESPONDS TO YOU. GO DIRECT TO THE HOTEL AND FORGET THIS SCAM COMPANY YOU'LL REGRET USING THEM!!!!"

"The booking process was simple, prices were great, however absolutely no way to cancel 1 of the 8 reserved rooms. There is no way to reach anyone via phone, email, or even AI assistant through this site and you are then directed to Priceline. Your reservation doesn't come up in their system so you're forced to call a number that nobody EVER answers. Now we are stuck paying for a room that we do not need. SO FRUSTRATING."

"They fail to tell you that the hotel requires a deposit (100) in our case
so after the Mudvayne show at 1am we did not have enough money left for a deposit AFTER WEVE ALREADY PAID 200 FOR THE ROOM The hotel would not let us check in
slept in the car lot which we already paid 30$ before going to check in to the hotel
Shame on Days Inn as well !!!!!
Disgusting way to treat paying customers or to run a business

DONT USE concerthotels.com !!!
THEY ARE A JOKE

THET RUINED AN AWESOME CONCERT NIGHT"

"My concert got cancelled and i called them and i was put on an automated call and made it seem like if i cancelled i would get a refund and i wanted to clarify and i called them and they told they aren't going to refund me and they wont change the date. They didn't compensate me in any way. They are very unprofessional and wicked and just took my money like, urghhh it makes me so mad!!!!"

"Keane cancelled in DC, for public safety and population health. Concert hotels charge a cancellation fee the value of the room for the weekend! How American is that? When the Commander in Chief advises against large gatherings, to protect citizens.As usual the blue collar worker is the one who takes the financial blow. If I could give them a zero, they would deserve it!"

"Please do not use this site. Just go to the hotel, it is cheaper and makes things easier. No Fee my ****! Learn from my mistake."

"I booked a room in Chula Vista to see Ozzy, the concert was resheduled due to emergency surgery. They won't reschedule my reservations for the date that the concert was resheduled for. The **** I spoke with was rude and would not let me talk and explain the situation. He told me it was up to the hotel to refund my money and reschedule my reservations. The hotel told me they cant do that because the room was already charged ans payed to this web site. What a f@#@##g joke and what a f@#@#@g a## hole. Don't waste you time or money on this place."

"****BEWARE OF THIS WEBISTE*** - I purchased tickets to a concert and booked a hotel room through concerthotels.com - the concert was canceled and I called to cancel the room 3 weeks prior to the reservation and they denied me any refund due to a no refund policy!! DO NOT DO BUSINESS WITH THEM!!!"