"They said I qualified for the upgrade for the free shipping, and asked if I wanted to change to the 2day free shipping. I clicked "yes", but it was still on my bill. Oh well, still cheaper than all of the other sites, at checkout. Thank you LensKing"
"Good. I don't understand all the games contact companies play with regard to price vs. "processing fee" vs. shipping, etc. but your price and service are best currently."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Very easy to you and to get prescriptions verified. Customers is prompt and respectful"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"the price is very good and the delivery is very fast"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"This company can get you the lowest price possible for contacts. Highly recommend!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"I was unable to upload my prescription. It kept saying it wasn't there so now I have to email it. Minor inconvenience but would have been better if I was able to do it during the ordering process."
“HI. Thank you for your order. I apologize if you had difficulties uploading your prescription. For future orders, please make sure it is either a PDF or JPG file that meets our sizing requirements. We appreciate your business and look forward to serving you in the future. ”
"This website is so easy to use and they always have great coupons. Plus, they always upgrade me to FedEx shipping and don't charge me more."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"It was quick, easy and they were on sale this time!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"I would like an option to put in my exact prescription and have the site only give me the lenses that exactly match my prescription. The way it currently works, I choose the brand I want (usually according to price) Then I see that the diameter or base curve don't match my prescription. This usually leads to delays in my order due to the lens I ordered not exactly matching the prescription. My doctor will ultimately validate the lenses I chose but it can lead to unnecessary hassle and delays. "
“HI. Thank you for your order. Since contact lenses are a medical device and Federal Law only allows all authorized retailers to approve the exact brand, our site cannot host the option you are looking for. Consumers can only purchase what they have been fitted and prescribed for therefor, when landing on our site you will need to go directly to the brand listed on your prescription and you will see all parameters match. This will ensure a quick verification process. If they do not match we are unable to fill and will contact you regarding all discrepancies. ”
"very hard to change shipping address "
“HI. Thank you for your order. I apologize you feel changing your shipping address is difficult. Once you are on the shipping details page, click +add address (this will be in orange) and it will display empty field boxes to input a new address. If you already have an address that is different from your billing, you can also edit that one. In the future, please feel free to contact customer service and we would be happy to assist. We appreciate your business and look forward to serving you in the future. ”
"Without a doubt the best site for contacts. very easy and fair pricing "
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"i have to keep punching the same information 3-4 times to get it to upload to the system. the shipping address even if you punch it does not show as the shipping address. the chat signs on to help and does not respond. this is an insane way to do business. "
“HI. Thank you for your order. I apologize if you felt the process of setting up your account took longer than you were thinking. Each field that we ask you to fill out is required by Federal Law to process online orders. Upon review of your account, I see you successfully entered in a different shipping address then your billing address you used to create the account. Please feel free to contact customer service the next time you have difficulties, we would be happy to assist. We appreciate your business and look forward to serving you in the future. ”
"Best on the internet, and customer service is stellar."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"I'm not even going to bother price matching anymore. EVERYWHERE else, the final price is almost double, even with the ridiculous processing fees. I've ordered before and the quality is the same as when buying at the doctor's office."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Just a simple reorder took me so much longer on your website than before!"
“HI. Thank you for your order. Upon review of your account, I see this current order is not the same brand you ordered on your previous order. Therefor, the re-order feature will not work for you. A new prescription means starting over on a new order. The re-order feature works only if the prescription has not changed in anyway. In the future, please feel free to contact customer service if you are having difficulties navigating in anyway, we would be happy to assist. ”
A rep from Contact Lens King, Amanda R, has responded:
“HI. Thank you for your order. I apologize, the popup stated: you were eligible for a free upgrade to 2nd shipping at no additional cost. This means you are still required to pay the flat rate of $12.95 but we upgraded you to 2nd day at no additional cost. We appreciate your business and look forward to serving you in the future. ”