"simple to log in and find a past order, then able to reorder fast and with ease"
"Somewhat difficult to navigate web site especially when you need to make changes. Also if you offer a coupon, you shold be able to use it."
“HI. Thank you for your order. I apologize you were unable to use the coupon. As it states on all coupons: offer cannot be combined with existing sales and promotions. You are receiving the Google Flash Sale where no further discounts can be applied. As it states on our website under the cost of the product: this item is on sale and not eligible for any coupons, a processing fee will apply. We appreciate your business and look forward to serving you in the future. ”
"Website is way too slow when clicking/moving between pages"
“Hi. Thank you for ordering with us. I apologize if you experienced technical difficulties during the time you placed your order. If you could advise which device you were using, we can have IT look into this further. We appreciate your business and look forward to serving you in the future. ”
"Why are prices suddenly so high? My Rx is the same...."
“HI. Thank you for your order. I apologize for any price increases since your previous order in July of 2023. As an authorized retailer we are required to be in compliance with all manufacturers pricing. Unfortunately, the manufacturer increased their rates which required us to do the same. However, we do our best to keep it low based on the manufacturers increased rates. We appreciate your business and look forward to serving you in the future. ”
"It is great. very easy and person friendly, you guys are very fair and very nice."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Easy, fast, competitive and best prices"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Easy to place an order on Contact lens King and very competiitve pricing and they kept my previous orders to make it even easier"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"A little difficulty paying for order"
“HI. Thank you for your order. I apologize if you had difficulties with the payment, if you could advise where the difficulties were we can further assist. We appreciate your business and look forward to serving you in the future. ”
"Easy to navigate website. Quick turn around time"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"I enjoy using Contact Lens King because it is easy to use and I can always find a coupon making the price if not competitive, the best out there."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"I need my lenses w/in 1 week. I received free upgrade to 2day shipping Excellent!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Signed up for texts and never got the info for the discount promised.
Can't see where to reply to vendor's reply but the reason I got the discount was because the Capital One app gave me the discount code. I did not get it from contact lens king for signing up. My statement is still true."
“HI. Thank you for your order. Upon review of your order, the coupon was applied saving you $6.30 on your lenses. We ask you to double check you email confirmation that was sent to you. We appreciate your business and look forward to serving you in the future.
UPDATED: Again we do apologize however, Contact Lens King is not responsible for any coupons found on 3rd party sites. For any coupon to be applicable it MUST be sent directly by Contact Lens King Inc. Therefor, if you found a coupon online and it was not applicable it is because it was not given to you directly by Contact Lens King. We do not partner or share our coupons with other agencies such as Capital One. Since that coupon you received was not sent by us and it was not successfully applied, we applied a coupon that was created by Contact Lens King saving you $6.30. ”
"Flashy ad saying 10% off first purchase and asking for email address. You enter email, and then are told you must enter phone # and sign up for texts before getting the code. So I reluctantly do this to get the 10% off code. I browse, find my contacts, put them in the cart, only to discover that the coupon does not apply. So they have now collected my email and phone number, which undoubtedly will be spammed with advertising, and I'm left without the discount. Pretty poor sales practice.
On the other hand, I did place an order, but only because I know someone who has ordered and had a positive experience, and because the price was almost half the next cheapest retailer I checked. Despite the absolutely ridiculous "processing fee" that was essentially as much as the contacts. And despite the excuse given that "most" of their competitors use this tactic, I didn't find a single reputable company that was doing the same thing in my search for reasonably priced lenses.
Hoping my lenses arrive in timely fashion, accurately fulfilled (I.e. that fulfillment is better than their marketing and sales tactics). "
“HI. Thank you for your order. I apologize you were unable to use the coupon. As it states on all coupons: offer cannot be combined with existing sales and promotions. You are receiving the Google Flash Sale where no further discounts can be applied. As it states on our website under the cost of the product: this item is on sale and not eligible for any coupons, a processing fee will apply. We appreciate your business and look forward to serving you in the future. ”
"The website is easy to use and the prices are great. Plus, my wife also uses it."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"was searching for good deals on contacts for my teenage son and contact lens king was the best price by far for any site. great service and a wide selection with unbeatable prices."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
A rep from Contact Lens King, Amanda R, has responded:
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”