"Contacts Express is the only online Canadian company where I can purchase my preferred lenses. I love the affordable price tag, and now that I can direct bill to my insurance company it’s even better!"
"Direct bill did not work. Regular offer was 30%off but then the pop up HELLOPLUS was 25% off with free sunglasses so essentially i got 25% off with covering your cost of the free sunglasses so the sunglasses were not free... Scam. Note to self to go back to clearly next time. "
“Thank you for reaching out, and we’re sorry to hear about the issues you encountered with the promo code and direct billing. The HELLOPLUS promo code is an option intended to give customers a discount along with free sunglasses, while our standard discount is also available for those who prefer it. We’ll review your order details and get back to you soon to help resolve the direct billing issue and clarify the discounts. Thank you for your patience, and we’ll be in touch shortly.”
"Was able to use my benefits directly online. Super easy and fast! "
“Thank you so much for your amazing review! We're thrilled to hear that you found our platform awesome and easy to use. It’s fantastic that you were able to utilize your benefits directly online, it’s exactly what we strive for! Your feedback energizes our team to keep delivering a fast and user-friendly experience. We’re so grateful for your support!”
"Always so fast with shipping and the checkout process is always simple and quick! "
“Thank you for your fantastic review! We're thrilled to hear that you love our fast shipping and simple checkout process. Your satisfaction means the world to us, and we can't wait to serve you again!”
"Second time ordering and awesome again "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found the ordering process super quick and easy! It's fantastic to know that this is your second time ordering with us and that we met your expectations once again. Your support means the world to us, and we can't wait to serve you again soon!”
"You are one of the most expensive places to order from.
Only keep ordering cause you are Canadain but I think I will be going to Costco they are $75 cheaper.
$75 I can put towards food. "
“Thank you for sharing your feedback with us. We’d like to review the available discounts and options to see if we can help make things more affordable for you. We’ll reach back shortly to discuss any applicable discounts that might work for your order. Thank you again for your loyalty, and we’ll be in touch soon.”
"I love how easy it is to re order my contacts!"
"Your site didn’t immediately present me with just simple credit card payment option. Instead you sent me to PayPal and I didn’t want that as an option. I finally figured it out and got it to work."
"Found and ordered everything easily. Apple Pay a nice touch."
"Shipping should be free over $100.00"
"Ordering contact lenses was a breeze and the website was very easy to use and navigate."
"I've been buying from your company for several years now and I have had prompt service "
"Easy and effortless, great spot"
“Thank you so much for your fantastic review! We're thrilled to hear that you found the experience easy and effortless. It's our goal to provide a great service, and your feedback reinforces that we're on the right track. We truly appreciate your support and can't wait for you to visit us again!”
"Site are very difficult to navigate"
"If you have a low price guarantee hidden fees should not be added to the order total . Nearly $10 processing and handling fee should be incorporated into your website pricing . "
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found your preferred lenses at such affordable prices. It's fantastic to know that our direct billing option is making your shopping experience even better. We’re here to provide the best service and products for our customers, and your feedback means the world to us! Keep enjoying your lenses!”