"I compared shipping costs across all Canadian online companies and Contacts Express was the least expensive with a quick turnaround time."
"Love this site the most and is my go to when ordering more contacts."
"The site is super easy to navigate and use. Will order again"
"Always great service when I reach out. Great promos. Fast and easy delivery. "
"Easy to order, fast delivery … what to want more ?"
"Less than 10 months ago this order cost me $158.10. Today it cost me $189.85 - an increase of almost $32.00. That is an outrageous price increase."
"Unfortunately, had to redo my order three times because every promo code I put in then it was valid for kick me out which ended up paying another $30 for my original $"
"When you write 25$/box at the place of 35$/box, I expect to pay 25$/box not 35$. I order many boxes and the have been charge at the full price not the one reduced. You give 30% off, with the Black friday event. I don’t know what is the Real Price…"
"Easy to reorder contact lenses, fast shipping "
"discount codes are a joke, price increases at checkout. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"It's super easy. I place an order once a year, using the Black Friday discount in November so I'm all good to go for the next year"
"Its awful trying to update your prescription"
“We sincerely apologize for the frustration you've experienced with updating your prescription on our website. We are actively working on improving our website and will take your feedback into account to make the prescription update process more user-friendly. In the meantime, if you need assistance with updating your prescription, please don't hesitate to reach out to our customer support team, and we will be happy to help.”
"Very easy to use site that is quick to process orders. Large selection of brands. I particularly like that it's a locally run company."
"Nice to be reminded to order my lenses.
Nice deal on this Black Friday.
I'll hear from you guys again next BF won't I?"
"Nothing really stood out. Wish there were better sales. "
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”