"It was awesome to find contacts for my old man online and super quick shipping !"
"looking forward to receiving my fresh new lenses"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"The "free gift" isn't free, it recalculated the total which is very dishonest.
Re-Ordering was very easy. "
“Thank you for your feedback. We’re glad to hear that you found re-ordering easy, but we apologize for any confusion regarding the promotion. The coupon code for free glasses cannot be combined with the coupon for contact lenses. You can choose one promotion or the other, but unfortunately, both cannot be applied simultaneously. We appreciate your understanding and are here to help if you have any further questions or need assistance with your order.”
"Second order here, first one was quick but there is a BIG delay on this order… bummer.
Great customer service. Somehow they managed to ship my order 10 days before de expected delayed date. "
“Thank you for your feedback and for being a returning customer. We're sorry to hear about the delay with your current order. For some brands of contact lenses, the manufacturing time can be longer, which may have caused this delay. We apologize for the inconvenience and understand how frustrating this can be. Our team will reach out to you shortly to provide further assistance and ensure your order is processed as quickly as possible.”
"Love this company for the convenience plus I have many funky sunglasses!"
“We are thrilled to hear that you are happy with our service and selection of sunglasses! Thank you for choosing Contactsexpress.ca and for taking the time to leave us a positive review. We appreciate your support!”
"Just trying you out as you are a Canadian company."
“Thank you for trying us out! We're thrilled to hear you had an awesome experience so far. We truly appreciate your support as a Canadian company. If you have any questions or need assistance, feel free to reach out. Happy shipping!”
"I appreciate the coupon and the no hidden costs when cashing out.
I rather know your price upfront then be surprised with fees. Your service has always been good, awaiting my new order! Thanks!"
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you appreciate our transparent pricing and the coupon you received. We always strive to provide excellent service and it's great to hear that we've met your expectations. We can't wait to assist you with your new order!”
"quick and easy hassel free!!!"
“Thank you so much for the amazing 5-star review! We are thrilled to hear that you found our service excellent, quick, and hassle-free. Your feedback is greatly appreciated!”
"super easy and very fast to order"
“Thank you for the amazing 5-star review! We are thrilled to hear that you found our ordering process groovy, super easy, and fast. We appreciate your feedback and look forward to serving you again in the future.”
"Very fast service. Contacts are great. "
“Thank you for the amazing feedback! We're thrilled to hear that you had a great experience with Contactsexpress.ca. We appreciate your support and are glad you love your contacts.”
"Super easy website to navigate and the prices are super affordable. "
“We are thrilled to hear that you had such a positive experience using our website! Thank you for your kind words and support.”
"shipping was not quick even though I paid for express"
“Thank you for your feedback regarding your recent order. We sincerely apologize for the delay in shipping. Our team will reach out to you shortly to address this issue and find a satisfactory resolution. Thank you for your patience and understanding.”
"Fast, competitively priced and delivered on time!"
“That's fantastic to hear! We are thrilled that you had such a positive experience with us. Thank you for taking the time to share your feedback!”
"Ordering online is very user friendly and delivery is very efficient"
“We're thrilled to hear that you had such a positive experience with Contactsexpress.ca! Thank you for taking the time to share your feedback. We strive to make the ordering process easy and efficient for our customers, and we're delighted to hear that we hit the mark for you. We appreciate your support and look forward to serving you again in the future!”
"I am the first time user of this service. I have not received the lenses yet."
“Thank you so much for the positive feedback! We're thrilled to have you as a first-time user of our service. Rest assured, your lenses are on their way to you and we can't wait for you to experience the convenience of Contactsexpress.ca!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”