Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
15% off - really?
"I hate the advertising of discounts when they only apply to over $129.00 - what about those of us who only spend less than that? aren't we customers too?"
Insurance Direct Billing was LEAGUES easier than Clearly.ca
"Direct Billing was fast, easy, and without issue."
easy peasy
"It was super easy to order my contacts. "
Efficient
"Pretty fast and straightforward"
EYE so Happy!!
"Quick and easy order process !"
Awesome
"Quick and easy, great website and great shipping."
Great experience, almost frictionless
"Your team does a great job making the reorder experience near frictionless and easy for lazy user. While the constant spam is a bit annoying at times I guess it works. This time in the order flow I got a red pop up at the payment section with a venmo error. This didn't affect the order. Not sure why that error was shown, could see to handling that better. Cheers "
Easy to use website
"Finding what I needed was quick and easy."
Dailies contact
"Easy to order
Love those contacts lenses "
Quick and efficient
"Needed as emergency and made it so easy and quick"
Repeat Offender!!!!
"Best place online to purchase contacts. Good stuff!! THANKS!!"
Good
"convenient and trustworthy!!"
Total 1 contect lenses
"I was impressed with the price of contacts on your website. I saved 50% and will be back when I need to buy some more"
Easy and affordable!
"A few quick taps and my reorder is on its way with a discount ! Been using contacts express for a few years and very happy with products and service!"
"Always easy to navigate, fair pricing"
A rep from Contactsexpress.ca, KitsCS, has responded:
“I'm sorry to hear that you are disappointed with our discount policy. We appreciate your feedback and will take it into consideration for future promotions. We strive to provide value to all our customers, regardless of their purchase amount. An agent will contact you shortly to assist you with this matter. Thank you for bringing this to our attention.”