"Seems like a good way to lure us in with cheap prices, and then when you get to the cart "just kidding! we've added a 'fee'". Puts a sour taste in your mouth when you were lied to about the price."
"Great experience, was able to place order seamlessly. No hassle, great service."
“Thank you for the amazing feedback! We are thrilled to hear that you had such a positive experience placing your order with us. Your satisfaction is our top priority, and we look forward to serving you again in the future.”
"It's really esay to navigate in the website,nothing complicated."
“Thank you so much for your awesome 5-star review! We're thrilled to hear that you found our website easy to navigate. We appreciate your support and look forward to serving you again in the future.”
"Really easy, concise checkout process"
“Thank you so much for your wonderful feedback! We're thrilled to hear that you found our checkout process easy and concise. Your satisfaction is our top priority, and we look forward to providing you with exceptional service in the future.”
"I had placed an order and then my prescription was changed. No hassle for returns and the person I dealt with exchanged my contacts for my new prescription. The new contacts arrived within a few days. Impressive Contactsexpress!"
“Thank you so much for your amazing feedback! We are thrilled to hear that you had a great experience with our customer service team. We are always here to help with any changes or issues you may have with your order. We appreciate your support and are happy to have been able to provide you with a quick and hassle-free exchange. Enjoy your new contacts!”
"It’s super easy to order, and they arrive daily quickly! "
“We are thrilled to hear that you found our ordering process easy and our service reliable! Thank you for choosing Contactsexpress.ca for your needs. We appreciate your support and look forward to serving you again soon!”
"I have been placing contact Lens order with contactexpress.ca. for more than 2 years. They provide great service."
“Thank you so much for your amazing feedback! We're thrilled to hear that you've been having a fantastic experience with us for over 2 years. We appreciate your continued trust in our services and look forward to serving you for many more years to come!”
"Made a mistake on my order. sent me expedited replacements and a free shipping label back! Can't get better than that!"
“Wow, thank you so much for your amazing feedback! We're thrilled that we could provide you with good customer service and make things right for you. We truly appreciate your support and look forward to serving you again in the future.”
"I was driving in an out of service zones so had. To rewritey prescription about fifteen times but other than that things were great. "
"Excellent service, I like that it’s very fast, to place an order "
“Thank you so much for the amazing review! We're thrilled to hear that you had a great experience with our quick and excellent service. Your satisfaction is our top priority, and we look forward to serving you again in the future!”
"The guy on the phone was very polite and I would definitely reorder from them again"
“We are so thrilled to hear about your wonderful experience with us! Thank you for sharing your positive feedback. We look forward to serving you again soon!”
"The 3 pairs of glasses and contacts i purchased are amazing. They fit perfectly and came super fast. Will definitely be buying more in the future. And the bonus sunglasses are so good. "
“We are thrilled to hear that you are enjoying your purchase! Thank you for the amazing review and for choosing Contactsexpress.ca. We look forward to serving you again in the future.”
"even with 25% discount your still more expensive than Clearly"
“Thank you for your feedback and for trying our service. We appreciate your honesty regarding our pricing. We strive to provide competitive prices, and we understand your concern. To address this, we will call you shortly to discuss a price match and ensure you receive the best value possible. Thank you for giving us the opportunity to assist you.”
"I m a new customer and I want to order something. I have no own credit card, so my friend who is already customer helped me out with her credit card and they refused my new customer coupon.
I had to organize another credit card. Really annoying.
Never again"
“Thank you for reaching out and sharing your feedback. We apologize for the inconvenience you experienced regarding the use of the new customer coupon. The new customer coupon is designed to work specifically with new accounts, which may have led to the issue you encountered. We appreciate your patience and understanding. One of our customer support representatives will be in touch with you shortly to provide further assistance and help resolve any remaining issues.”
"In your drop down field, you have the Right eye on the left side of the page and the left eye on the right - odd and unnecessarily confusing"
“Thank you for your feedback regarding our prescription entry form. We understand how the current layout might be confusing. The standard practice is to list the right eye first and the left eye second, which is why our form is designed this way. However, we appreciate your input and will consider your suggestion for future improvements to make the process more intuitive. Thank you for helping us enhance our service.”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. We will review your order to address any discrepancies and discuss available discounts to help offset the processing fee.”