"I was impressed from the beginning with the web site and all the choices that were available. It was easy to navigate through this web site and the pictures of the tiles and pebble rocks and other products were very impressive. The samples I ordered came in a very timely manner and were packaged so as not to be damaged and everything I ordered was received in tip top shape. I really enjoyed the web site and am very pleased with the whole experience. I was particularly interested in the glass tiles in the aqua colors and think they are beautiful. They are being used in a master bath and for a kitchen back splash in a new construction house. They are all looking good and I appreciate very much the service I received from Cool Tiles."
"I frequently purchase items online but a major investment of tile was a little scary. Cool Tiles not only had the best selection and lowest prices but their customer service was outstanding. They answer the phone..with a live person! The tile was exactly as described, arrived in perfect condition in only four days. The local custom tile shop told me it would be 4-6 weeks. You rock cool tiles!"
"I received the tiles that I ordered in a timely manner. Plus they were pretty affordable. I haven't installed them yet, but I guess it was an overall good experience."
"Speedy delivery, and colors were quite true to the photos. The tiles are exactly as described, and were here in a flash. I will order from cooltiles again for sure. I KNOW our job will be beautiful, and we never could have afforded tile had we not run across this site. "
"Tiles arrived well packed and in great shape. Thanks!"
"I looked all over Tucson looking for small 1x1 white tunnel tile. I found it on Cool Tiles, very inexpensive, ordered it and it came in 3 days. What a wonderful way to shop. Great going Cool Tiles.
Carolyn McBride"
"The $9.99 shipping is what cinched the deal for me. I looked at several sites, some had tile less expensive, but when I added in thier shipping it doubled my purchase price. I found the exact color tiles i wanted on Cooltiles.com/ I did have to get a sample, because if I just went by the picture provided, I never would have bought these tiles. The color and pictures on cool tiles web site don't help to find what your looking for. What they called rose, turrned out to be the perfect peachy color I was looking for. I have, and will continue to recommend this website to my friends and family as a reasonably priced tile store.
Thank you for keeping your prices low, and shipping sooooo reasonable.
Meril Robinson
New Britain, Ct."
"My tile order arrived safely - it was packaged well. I installed the tiles this week - and they look great! It was my very first tile installation and it wasn't easy - but I am so very happy with the new look! Thank you! If I ever need tile again, I know where to order it. Many thanks!"
"I searched high and low for a special tile for my backsplash and finally found so many at Cool Tiles. I bought the glo in the dark they are fantastic. Like nothing I have ever seen before. The transaction was painless and the order came quickly and as ordered. Price was great. What more could I possibly ask for. Thanks Cool Tiles."
"good fast delivery shipment arrived in good condition"
"Overall, incredible selection and excellent quality products."
"ok. Was shipped one wrong color sample. I was also a little frustrated that the samples were not the same size and shape that I was interested in. It made it a bit harder to make a decision (especially because the other samples I ordered were in the preferred shape and size). Customer service was very helpful."
"The tiles arrived promptly and were well packaged.
However, they did not remotely resemble the picture that was presented on the website and, therefore, were a HUGE disappointment. The excitement of getting them was crushed immediately.
The colors shown online were bright and bold (which is why I chose that tile). The actual tiles were very muted and dull looking. Not even close to what I was expecting.
I have chalked this up to a very sad and expensive lesson. the 50% restocking charge and the cost to ship back would probably leave me paying extra for this mistake in judgement.
Lesson learned. Buy a sample EVERY TIME!"
"Very satisfied with my purchase. My tile order arrived very quickly. I ordered the Rainforest Green Marble basketweave mosaic tiles, which are very unusual. All of the tiles were in excellent shape (no scratched or broken tiles) and beautiful shade variations will blend well with my rainforest vanity tops. I have the Cool Tiles website bookmarked as a favorite and will consider using them again in the future."
"Order delivered quickly. Good Service."