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1/5

2002-08-20

"Caution!

Without notice, my weekend became available to overclock my cpu. I explained to Chester Davids that I desperately needed an Alpha Pal 8045 heatsink, Sunon fan, Arctic Silver, connectors and some other stuff, and I needed it OVERNIGHT, and I was willing to pay the exorbitant shipping fee to get it.

He was very nice on the phone - very chatty, he shared how he was going campimg over the weekend. I told him to be careful of mosquitoes and the West Nile Virus. I really felt good after I made that order.

When the order came the next day at noon, I felt like he had slapped me in the face.

The Alpha cooler was not in a retail box. It appeared to be a unit returned damaged by an unhappy customer. It was taped up in a huge wad of bubblewrap, and that was packed in an otherwise well-packed larger box filled completely with foam packing matierial. The outer box and unrelated items were in perfect condition. I'm certain that they wrapped up a damaged unit and sent it to me. The cooling pins/fins were dented in so you couldnt thread the bolts through as designed. The intake cover was bent/warped out of shape. There was a scratch on the bottom copper plug which interfaces the cpu.

Could it be that "someone" decided to pass this damaged unit on to me since it was unlikely I would return it after paying more for shipping than the unit cost? I believe so, or I wouldn't be taking the time to write this.

To make matters worse, they apparently ran out of a certain cable I ordered, and sent me something I didn't order to take its place.

Well, I made the Alpha work, but I was so disappointed after having researched CPU Coolers for weeks, reading all the reviews. And they send me this. I won't order here again. -

Sincerely, Stephen Guenther.
"

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Is consumer focused
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Is committed to quality products and services
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
N/A
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being easy to reach
Overall web site
Web site reliability
N/A
Speed of web site
Web site being easy to use

5/5

2002-07-10

"Quick shipping, product as described, good staff.

will do business with them again.

no issues
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2002-06-03

"No feedback on delayed shipment. I payed for expedited shipment, but guess what they sent it to the wrong address. I had to figure everything out, then the lady there told me I was making her crazy, because I was trying to get to the bottom of the issue. They now want to delay my refund....Don't buy from these people"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status

5/5

2002-04-18

"Not neccesarily top quality fans(given that I went for cheap ones)
But excellent place to get them.
Why? One of those fans self destructed on me(big oily mess in the trash now)
One phone call and the new one is already on the way.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

4/5

2002-03-12

"Quick service. Very Cheap."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

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