"I received an informal education from your customer service department on how to order glasses and he explained what all the numbers meant, very cool experience...cool frames, cool company, everything cool!!! thanks."
"fast and easy good frames"
"The whole experience was great and easy. "
"Terrible return policy for an e-tail biz "
"quick and easy plus affordable"
"Ordering experience online was good!"
"Love this company! Great device every time!"
"Cool Frames has a great selection of frames with options to select a pair that fits your face. Lenses added correctly. Fast delivery. Excellent customer service."
"I was looking online for particular frames and found them here for a great price. ($100 less than eye dr. office). They also said they accepted insurance so added bonus. I picked out my lens', sent them my eye rx and then had to send their insurance department my insurance information. This is where it got complicated. I kept receiving emails asking for more clarification for insurance information, and when I just asked them to call me instead of emailing back and forth (they went into junk mail and I couldn't see them easily) they said they couldn't. Finally 2 weeks later I was able to place my order, using my insurance. They said they couldn't take the promo code with my insurance (bummer) and then when I ordered they charge 29.99 for shipping. If you are going to spend a large amount, the least you could do is not charge for shipping. Because of the shipping charge I am now anticipating issues with my flexible spending card....the saga will continue.
The customer service people were nice, but busy and I had long waits holding for someone multiple time. They were unable to coordinate with the insurance department to help me in real time, it was all via email. This was the most frustrating part.
This transaction should have taken a day, maybe 2 to complete. Not 2 weeks."
"Thank you for carrying my frames!! Easily ordered"
"It appears that I am able to give the ultimate present... thank you.
Sunnie Curry
San Ramon, CA"
"good service and easy control"
"Can’t wait for these beautiful glasses.
I only replace the lenses on my Gucci glasses. Stand the test of time!"
"I've loved my frames for about 4 years and couldn't find the same ones until I tried this site. It was so quick and easy to find them and they were a great price too. Bonus!!!"
"Great product for my son "
"I found what I was looking for"