"Problems with the phone since I purchased it. Does not connect via Bluetooth to car, interference on phone, echo on all calls. Requested that phone be replaced, however nothing but delaying tactics from Chinese company. Have reverted to a six year old Samsung phone which works perfectly!!!! It may be okay if there are no problems with the phone, but if you have a problem - they are a nightmare to deal with!! Be warned!"
"I bought a phone on a european warehouse (for the short delivery time). Everything was ok."
"Very outstanding experience ."
"I received an excellent service from this store - from my first purchase. I found a wonderful smartphone in an unbelievable price (cheaper then any other online store). The handling was great. Shipment was ok and I got my phone in a reasonable time (considering it was before the festivities period which is always a mess). The packaging was good and of course the phone is funcitioning wonderfully.
They have a nice website with a lot of nice features and I am surely will continue and buy from them, needless to say - I recommend this store! "
"My almost new umidigi phone needed a new screen. Coolicool after many emails advised me that under their warranty terms, screens and motherboards etc are not covered under their 12 month warranty..
So when they sell you a phone saying it has 1 year warranty, they are lying, as the phone is made up of only a screen and motherboard etc... So do yourself a favor, read their terms carefully and do not trust coolicool.. It has been the worst experience purchasing something online ever...Dave from Australia"
"3 large order all reached. I advise.
My delivery address to Bulgaria was smooth.
products original.
Help with customs procedures.
Customs clearance is very easy.
I would recommend, I'm glad.
Since my delivery address and credit card holder are different, payment confirmation takes a long time. I think it will be solved in the next orders."
"I had a horrible experience and feel conned out of money. they will not honour warranty. pray to heaven that nothing happens to it because if it will then brace for high blood pressure, anger, frustration etc etc. as i found out when the phone i bought went dead after a couple of months. they have only one email address and they ask you to send them emails but its just crap. you will get a delayed reply from them.and it will be completely irrelevant to what you will be asking them to do.
my phone stopped working and it was in supposed warranty. i sent to them and they only offer to give me $5 voucher for a £148 phone.the wanted money to repair the phone which was in warranty. its been 6 months and i have sent them the phone paying for postage myself and i did not receive anything back. they even stole the phone i sent them and wont return the damaged phone either so i can repair myself atleast.
hand on heart, its a genuine review as i suffered sooo much from their hands.
"
"I had a very good experience with CooliCool. I bought two items at different times and they all arrived in good condition and at reasonable times (lead time).
I hope you will continue doing the same to all other Customers
"
"Requested a USA Brick charger and they said that there will be one with it, THEY LIED !!
Sent EU charger.
Paid for the screen protector SKU: PAMH277215.
Did not get it NOT IN package or BOX.
They LIED about shipping, They kept giving automated email responses AFTER they got Full payment..
Coolicool NOT Trustworthy "
"i ordered a phone and is lost in transit ,an after a month of mail and lies from them they tell that they will refund me .it been 2 two month since then and i see no money ,they are tottaly unserious and i will never buy from them again .shame on you coolicool order 20180304149663"
"test tys this is a test re"
"highlight 1 year, but later they inform you that they give only 3 moths warranty"
"Beware of buying promotional items from CooliCool online seller, they provide 50% discount regularly, those products not 100% guarantee, you may loose your money. This is not against to this online seller & to sfae guard customers to go for reliable sellers (have updated separately), i have the experience of buying a projector, this was sent me in bad condition recently, this made me loss of US$99 & previously I bought a smartphone this too with defect but work with low noise. on this both cases support service or customer care not responded.
I request you to be carefully study the product & do not loose your money buying this 50% less promotion product from ColliCool, recommend to go for reliable places of GearB, GeekB, BangG, AliE & etc."
"Order # - 20171123226061
I purchased an Elephone S8 in November and received it on 21-Dec. within 36 hours of booting up this phone I realized this phone had a defect (touchscreen worked intermittently). I reached out to Coolicool thru Paypal on 4-Jan. They requested proof of the defect (I made video and sent it to support). They approved return and they received the phone on 18-Jan.
I spent the next 4-6 weeks arguing with support team - they kept stating the phone was "fine" even though the phone never worked properly.
FINALLY (in late Feb) they found a problem with the phone. Coolicool stated they would fix the phone and ship it out to me "soon".
The phone wasn't shipped until end of March. I received the phone on 30-Apr and now IT NO LONGER TURNS ON. The phone is in worse condition than when I shipped it back to them (at my own expense).
I reported the new problem to CC on 01-May and requested a refund - CC still refuse to refund my purchase price:
"dear customer,
We cannot refund you. You can send it back to repair again.
best regards,
Fiona"
I requested a full refund in early Jan (within 15 day period) when I had the initial problem and I've requested a full refund after they "fixed" the phone.
After 6 months, I don't have a working phone & I have no money (plus I'm out an extra $40 to ship phone back to China).
Their mission statement contains the words:
"... so we can keep costs low while maintaining the highest of standards.
Coolicool is committed to becoming the most loved and trusted electronics marketplace by offering superior shopping experience, timely shipping, and stellar customer service..."
THIS IS THE EXACT OPPOSITE OF THE SERVICE YOU WILL RECEIVE IF ANYTHING GOES WRONG
Look at the distribution of review ratings (this holds true on other reviews as well. "5" are usually mid-40%, "4", "3", and "2" ratings make-up around 10% of all ratings. "1" makes up mid-high 40% of all ratings.
If there are no problems with device, coolicool gets a "5". But as soon as there is a problem which requires help from their support team, the stories all sound like mine.
That is because coolicool has no idea what customer satisfaction is (they don't care because they already have your money)"
"Purchased a phone from this company from their EU warehouse to avoid any import tax complications. It failed after a couple of weeks and a Google search suggested this was a common problem with this model of phone. Asked for a refund or replacement but was told to have it fixed locally at my own expense.
After many emails they agreed to have it checked in China, £25 to post it to China and another £25 to get it back and no guarantee that the phone when returned would work. Also if they deemed the fault with the phone to be my fault I would also have to pay for the repairs.
I tried to leave a bad review on their website, but it was not approved by Coolicools moderators. How can there be so many bad reviews of this company on independent websites like this one yet not a single bad review anywhere on Coolicools website?
Please take my and many other advice, avoid this company at all costs.
"