ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.45/5
Chance of future purchase:
4.05/5
Shipping & packaging:
4.24/5
Customer service:
3.94/5
Return/Replacement policy:
4.17/5

Verified
5/5

2019-08-15

Sy & Kevin

"These folks provided a bargain with personable and competent service. Although a glitch developed, they dealt with it in such an efficient and friendly matter, it did not tarnish a superb experience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-08-14

"Great customer service!! Both Cy and Kevin helped me out with a replacement part for my printer! I cannot say enough awesome things! They kept me informed until the problem was solved!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-06-24

"Great customer service! And hard to beat their prices! We had an issue with one of the printers we purchased and Kevin worked hard to make it right and keep this customer happy. We will continue to purchase all of our printers from Copyfaxes.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-03-25

Great prices and Great Customer Service!!! Thank you!!

"It was a easy phone transaction with Cy was quick and the shipment of the item was quick as well!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-02-08

Highly recommended

"I highly recommend this company. I cannot say enough good things about them. From sales to support, Copyfaxes goes above and beyond. They get you the right equipment, for the right jobs, done right. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-01-22

Great Customer Service

"Kevin helped me get the best printer for the cost!
Got the used refurbished printer and it is like new.
If you need another printer then copyfaxes is the place to get it.
I am planning to get more printer from here soon!
"


Verified
5/5

2018-08-16

GREAT PRICE, SERVICE & SHIPPING

"I had no idea what I needed, our office copier broke & Sy told me what I had was beyond what we needed as a small company. His knowledge & expertise helped us save money & buy a new machine that was far less money as well as much more efficient than replacing what we had. I spoke with Sy on a Wednesday afternoon & received the brand new copier by 1pm on Thursday. We weren't expecting it until Monday of the following week. I couldn't be happier. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-05-16

Customized Service

"I found the replacement printer I needed quickly and ordered it with Sy. He then called back and said he found another in the system that would arrived sooner! Incredible service and a great value. Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-04-17

Pretty DogGone good!

"OK, so these guys KNOW customer service. Shipping was fast and they even took our old machine (with free shipping) so that we didn't have to wonder how to get rid of it. Thanks Ya'll!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-03-08

I love this copy machine we bought and the people we bought it from so easy to work with

" I love this copy machine we’ve bought three over the last two years so we have one in each office they work wonderfully and never seem to break down I’m glad that we purchased them through this Company as they are very easy to work with and constantly available so nice that I have to sit on hold for a change "


Verified
5/5

2018-02-15

Perfect machine, perfect service

"Got a brand new hp 4250 workhorse, perfect condition, arrived very fast. Service was very good, as there was one setting that needed changing, but their service guy talked me thru it right away. I have bought 3 4250's from them and their stuff is good!"


Verified
5/5

2018-02-13

Excellent Printer!

"We purchased 2 HP CP2025DN Color LaserJet Printer RECONDITIONED. they arrived in excellent condition with plenty of packaging material to handle any freight company's rough handling. Upon power up, they worked flawlessly. I recommend CopyFax to anyone for their printer needs"


Verified
5/5

2018-02-06

Great Company

"All of my need were met
Great service
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-08

Great customer service! Honest sellers

"These guys are very hands on when it comes to customer support. They had constant contact with me during the ordering process which also even enabled them to offer me a better deal than what I had bought online. Without them having been in phone contact with them about my online order I would have never known about other products which may have better suited my needs. Once the printer arrived I had questions about installing it and they helped me with that too. After printing a large number of pages I found that there may have been some problem with the ink cartridge they sold me and contacted them and they sent me a free replacement and asked that I returned the old one. These guys really know how to take care of their customers and they are in it to create long term relationships with their customers. They seem very much to be like the shop down the street and not a shop a 1000 miles away from me. These guys are great! I highly recommend them and I will go back to them for any future needs in office printing equipment."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-12-21

Over and above service!!!

"The team at CopyFaxes (which also do RefurbExperts for printers) just did me a solid when there was a glitch in shipping the wrong product. While this usually would be annoying, it turned into a boon for our little non-profit since they went ahead and letting us keep the first one, and are sending the one we ordered as well. We were seeking an inexpensive good work horse color laser printer, & now we're getting two! Happy Holidays & way to turn around the situation. Other retailers could learn from these folks. "