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Product & services pricing
4.43/5
Chance of future purchase:
4.01/5
Shipping & packaging:
4.21/5
Customer service:
3.90/5
Return/Replacement policy:
4.17/5


Verified
1/5

2024-09-11

Full pricing not disclosed upfront

"The site does not allow for you to see the full price. Customers are required to call in and find out how much shipping and tax costs. If those fees were shown upfront, it would save time for customers to make the best decision."

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Verified
5/5

2024-09-11

Thanks for the Printer

"I ordered a printer and it actually arrived a day EARLIER than expected. Thank you! The printer itself is working great. I hope it lasts for years and years...."

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Verified
5/5

2024-09-04

Great Purchase !!!

"Printer received was great!"

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Verified
5/5

2024-08-29

Great experience and helpful advice buying a refurbished HP Printer

"Confirmed exactly what I was purchasing and the price, service and shipping were all on point! I'd do business with them again!."

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Verified
5/5

2024-08-27

Excellent experience

"Found what I needed, at the lowest price as well. Great customer service and my product was delivered when they said it would be delivered. I will shop with Copyfaxes again."

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Verified
5/5

2024-08-25

Honest and knowledgeable

"Knowledgeable honest advice. Reasonable shipping and fast. "

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Verified
5/5

2024-08-12

The sale went well thank you

"Very helpful sale thank you"

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Verified
5/5

2024-08-08

as hoped

"Our office uses four copy/fax machines. One of them is used more heavily than the others and therefore wore out quicker. I wanted to replace it with the same model so we could use the same ink cartridges (as most people do, I have a closet full of obsolete ink).
I found this replacement that was refurbished and so far it has worked as expected.
"

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Verified
5/5

2024-08-07

Good prices/shipping rates/customer service!

"I ordered a printer today and the price at Copyfaxes was lower than at Wal-Mart and Amazon... shipping was also quicker with Copyfaxes! I got great online assistance from Tom and Kevin was super helpful over the phone. Very satisfied so far! : )"

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Verified
5/5

2024-08-07

All good

"Been dealing with these folks for years. Always a good experience and good products.
"

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Verified
5/5

2024-08-06

This company makes it right!

"I bought a refurbished printer just like my 15+ year old one that finally quit. For a while it was jamming a lot and I commented on that in my earlier review. The company read that review and got busy trying to make it right. From my description they determined what part likely was causing trouble and sent me a spare with instructions on how to install it. Now the printer works really well! I have NEVER in my life had this kind of service. I didn't even request it. They simply saw a problem and tried to fix it. They really want their customers to have well functioning equipment and do all that they can to make that happen. I hope this company is still around when my current printer gives up the ghost, because I would be thrilled to be an ongoing customer. Would give 100 stars if possible."

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Verified
5/5

2024-07-21

Broken shredder

"I had a broken shredder, the company called out of concern, wanting to make it right. I am very pleased with Kevin reaching out to me to make sure we are pleased with the product. Has excellent customer service. Thank you"

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Verified
5/5

2024-07-21

Well served

"We were looking to refurbish our HP inkjet high speed printer that had served so well for so many years. We discovered after months of searching that it was too old and outdated, especially the inkjet part of the technology. We were patiently educated about what we could achieve with a refurbished or "same as new" condition Laser Jet printer that uses toner which is still available rather than extinct. We are operational once again and happy we made the commitment. Much thanks! "


Verified
4/5

2024-07-12

Printer is great

"Seller felt a little deceptive. I ordered off the Internet a refurbished HP LaserJet 4000 printer (the same printer I've been using for 40+ years) for $299. Seller called me and told me they didn't have that particular model and can't get parts for it but had a similar model, HP LaserJet 4100, for $599. I'm happy with the printer, one of the best ever made, and the refurbishing seems fine. It did come very dirty on the outside, but I was able to clean it up. In the end, I'm glad I received it because it's an awesome printer, but I felt deceived a little because he added $300 to the cost. "

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Rep reply posted 2024-07-27
A rep from Copyfaxes, copyfaxes, has responded:

“We are happy to hear you are enjoying your new printer. There was an extra cost since this is an upgraded, newer model than your old printer. I'm sure, the additional cost will be a good investment with this brilliant Reconditioned HP 4100TN LaserJet Printer. ”


Verified
5/5

2024-06-26

extremely helpful with great sense of humor

"extremely helpful with great sense of humor"

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