"The worst in a partner program where unless you can sell a certain numbers in the 3 first 3 months, they would not give you the time of the day. The person in charge of the program never returned your phone calls or emails. When you complained to upper management, he claimed that emails went to spam, but then when you mentioned about the voicemail, no excuse.

This company will not last long, they will run out of money and closed down."

"I am an MSP and have been a CoreDial partner since 2014. My business has evolved over the years - I started out as a VAR doing "project work", providing IT services, integrations, etc. In 2013, my customers started asking for assistance with their voice/phone systems so I decided to add hosted VOIP, initially as an agent for Jive. I chose CoreDial as my white label partner after poor experiences as an agent and after an exhaustive consideration of the alternatives.

I chose CoreDial because: 1) They are not a small outfit and have been offering white label services for 10+ years, unlike 99% of the folks who offer similar services, i.e. CoreDial has proven staying power. I would be hard pressed to sell equipment, e.g. servers, routers, SIP phones, etc., made by a company that does a couple million $$ in revenue, so why would I build my hosted VOIP business with one? 2) I decided against going the agent route because I can do everything the carriers can do using CoreDial's platform. 3) Margins are very healthy - nothing I am willing to share on this web site :), but I'll just say my hosted VOIP business is the most profitable of all the services I offer. 4) CoreDial does not sell direct - my customers are mine and I don't have to trust someone else to treat my customers the way I would treat them. My customers, i.e. my business is my livelihood. 5) I have CONTROL! I'm a type-A entrepreneur and don't like to be told who I can sell to, how to price my services, (or bundle my services), what equipment to use, what distributor(s) to buy equipment from, when or how I do installs, etc. CoreDial provided me guidance, but ultimately I decided what was best for my customers and my business.

Has CoreDial been perfect, no. No one is perfect, but I felt compelled to respond to the evaluations I read below becasue in my experience they are completely inaccurate. So much so, that it made me think that either someone other than a CoreDial partner wrote them (anyone can post anything nowadays) or if CoreDial partners did write them they are fairly inept. "

"I'm an MSP and I've been a CoreDial partner since Jan 2009, approaching 8 years and I have not experienced the service issues the reviewers discussed below. Over the past 7-8 years we've rarely experienced service issues, and when we have they've been short and not impactful, i.e. "blips" and nothing unusual in the telecom industry.

I am a company of 5-6 people and over the past 8 years we have added approx 3500 endpoints or 25-50 endpoints per month - slow and steady. We sold PBXs, and still do when necessary, but the hosted business is far and away the most profitable part of our business and the easiest to manage and grow. We just have to sell to be successful. The margins on my CoreDial-related business this year will be at least 69%.

The nice thing about the CoreDial business model is WE OWN THE CUSTOMERS. If I wanted to use another vendor and move all of the endpoints over to someone else, I can do that without CoreDIal's permission. We have all of the leverage because we sign and own the end users. My experience with CoreDial is they understand where their bread is buttered and act accordingly, i.e. have been responsive. "

"The platform is a good idea it blends what you would normally need 2-3 vendors to accomplish, BUT. Huge BUT. If you customers can handle 6-8 full outages with no phone service for anywhere from 2-4 hours then its the thing for you! Unfortunately for us we cant. We lost many clients because of there outages. Weve been with them for years and its been the same throughout, (honestly its gotten worse as time has progressed) When you confront them with your dissatisfaction they are very stand offish and refuse to admit fault or issue an apology. Worst part about their outages is instead of keeping resellers in the loop, they keep you in the dark until they can go over their CYA BS for a few days. Basic feature request that every other reseller agrees they need? that will be 5 years at least. CEO thinks he is reincarnation of steve jobs and treats clients accordingly. Never in my 15 years of telecom have i seen a company alienate its clients like coredial has. Some companies have cult followings, this one has one but its of hatred. Oh and reimbursement for downtime? It took several outages and nearly a mass riot to see our first cent. The last outage that lasted 2-3 hours we received a whopping 1% credit to our account!

In conclusion their primary concern is marketing, gaining new clients, and CYA. They do not care whatsoever about their existing customers or their network infrastructure. Anyone with a semi-decent background in network architecture will have a laughing fit over their MANY single points of failure.

**New reviews are clearly written by coredial employees doing damage control. They use the same buzz words that are used on coredial webinars. Maybe if you were more interested in fixing whats broken instead of damage control that would help. If we were not coredial customers how would we know for instance about the auto attendant outage all weekend that caused most customers when they called in to have calls disconnected because of another network failure on your side. Its pretty laughable. "