"Ordered one of their build kits. Right away the QR code to the manual didn't work so I had to go find a guide that would actually tell me how to put the thing together. I've never built a computer before so this turned out to be incredibly aggravating, and the instructions corsair did actually provide were vague and unhelpful. Then when I finally did manage to put the pc together it turns out one of the parts was broken, so it didn't even work. And apparently the only way you can even get help through corsair is through email, where they take their sweet effing time to get back to you on anything. (They have a phone line but it turns out that's only for people with prebuilt systems so that's convenient). At this point I wasn't going to waste my time trying to figure which part didn't work, so I requested to return the whole thing, at which point corsair took two days to "approve" my request to return their subpar product. Don't waste your time with this company."

"It's funny really. I came here to write a scathing review of Corsair's products, Corsair's prices and Corsair's "support", but it seems that half of the planet has beaten me to it.

ANYBODY reading this - PAY ATTENTION!

Do you want to spend absurd amounts of money on products that are 100% destined for a landfill site within months?

Do you want to get access to an app that will 100% break (and break your PC too, leaving you with 4-5 minute boot up times), so that you needing to uninstall and reinstall it every time you boot up your PC (don't worry, it's not that bad - It actually uninstalls itself about 50% of the time)?

Do you want to then receive literally industry-leading customer service? Haha! Just kidding! The service is worse than the products!
If the answer to the above is YES, go for it. Enjoy the ride. Corsair WILL take your money and Corsair WILL run.

If the answer is NO, good for you. You listened to the advice of others when I didn't and you will be better off for it than I am now.

Avoid this company and its products like a disease. Buy literally any old rubbish instead - It will last as long, it will cost 20% of the price and you won't even expect to get a response from customer service, thus avoiding the disappointment! "

"Recently bought a headset that turned out to be completely defective. Followed up by giving them all my information to activate the warranty (pictures, serial number, address confirmation, amazon receipt) but they continued to reject a return label. This has been going on for weeks now, with response times being approximately a day. "

"Was given extremely misleading information from sales, resulting in a problem with an order. Tried to get help from support to resolve the problem, my ticket was ignored for weeks despite someone on the phone claiming they had marked the case as high priority. Despite the product itself being decent, I probably would not buy from them again solely based on the customer service experience. "

"My card was used fraudulently and every other retailer credited my account immediately. They will not do it because the item shipped. Their system should have recognized the billto nor the shipto address or zip matched the card. Weak security system!!! Buyer beware."

"RMA#2004446271

36 communiques with Corsair culminating in a threat:"This is the last offer you will receive for a refurbished courtesy replacement.
Let me know if you would like to continue."

Read on & all shall become clear...

I bought a Corsair headset in 2018 (HS70), it was from their first run & it had problems with it's poor quality, so much so in that the earpads didnt last a year & the speakers were faulty-one important fact, i do not use the headset to game in, i use it to speak to my children on skype, so the usual wear & tear that a gamer may have subjected them to was not an issue with me.
I contacted corsair & requested an RMA, this took weeks to get going & their excuse then was something nonsensical for a company of their size & stature, nevertheless i was sent a replacement pair eventually & they too presented the same ear pad problem & deterioration of sound quality in less than a year-they too were returned (albeit Corsair initially sent out a pr of replacement earpads FOR A HEADSET THAT ONE CANNOT CHANGE THE EARPADS ON)

-the HS70's earpads are not meant to be changed so if there are problems logic dictates that one has to return the whole headset, which i did after numerous failed attempts to change the earpads-i get the feeling that Corsair wanted the customer to try swapping out the earpads and if they broke the headset in so doing, they would'nt have to replace the headset).
So i requested yet another RMA because i was stuck with a headset with audio problems and earpads that couldnt be swapped out (Google HS70 earpad replacement & you will see a myriad of videos & posts as to their substandard quality-in fact the headset itself has a ridiculously high amount of complaints about it)
These too were returned & eventually replaced with another new pair.

So i had had 2 RMAs for a headset that could & didn't even last a full year of medicore usage- but i bit the bullet & accepted the fact that i had spent my money on a poor product.

Around three weeks ago the latest headset that they had sent (and which was supposedly new & was LESS that 1 yr old), started presenting problems in keeping its battery charge, they would keep a charge for no more than 5 min!

So yet again i requested an RMA 3 weeks ago(it was going to be my last) but i was livid!

-how in gods name can Corsair keep shipping out products that were substandard (by the way ALL of my headsets were in mint condition & my RMA claims valid-i kept photos, should proof be needed-i say this because if they were not, there is no way that Corsair would have sent out replacements if there was one iota of a chance that i was to blame for the heaset's poor functioning).


My RMA was accepted,this time i asked if i could pay the difference and get a better headset,that had better reviews-the logic behind my request being hopefully i could pay the difference & end up with a headset that actually lasted more than one year!

I was told that that wasnt possible, but instead of a new HS70 would i accept a VOID headset since i didnt want another HS70.

The thing is that the VOID is a gaming headset-i had made it clear that i dint use my headset for gaming, ergo me purchasing the HS70.


My requests were denied & so i sent a long communique laying out the myriad of times that Corsair screwed up & i requested that my communique be sent to a supervisor.

Thats when the attitude and passive agressive behaviour started from Corsair.

I was sent a reply today that said :

"I do apologize for the delayed response I had my supervisor review this information.
Unfortunately this original headset was purchased in 2018 and the warranty has been expired for over a year.
We are still willing to do a courtesy replacement for a refurbished unit of the same model of your original headset.
Please let me know how you would like to proceed."

So we went from initially being offered a new HS70 or a VOID headset,to a refurbished HS70!

And their point was the warranty had expired-strange in that i was sent a new headset as replacement, so were they not under warranty-apparently not.
I debated that fact, to which Corsair representative M stated that they were now willing to only offer a refurbished model and that id better make my mind up or else they would close the ticket.

I was being bullied into accepting a refurbished item of a model that when new stopped working in less than a year-so how long would the refurbished model work for; 3-5 months if lucky?
The speed & manner in which Corsair went from offering to replace my headset for a NEW different model, to stating that either i accept an item(refurbished) that would fall apart in a few months or tough luck buddy, is astounding.
Bullying a customer when not needed just because you have the power to do so says alot about Corsair's doctrine, no wonder
"

"I've been on the phone for over 45 minutes waiting on tech support.

There's no notification letting you know where you stand in the queue or the estimated time before speaking with someone.

If you can buy from EVGA or another company that actually has customer support, do so. Corsair support **** and that overrides the appearance of their products in my opinion."

"Order computer case from Corsair's web site that showed a model number of 275R, with images. This particular case is the model that we have used many times for our builds, and we usually order from Amazon or a like supplier. This time Amazon was out of the 275R and Amazon directed to Corsair's web site for purchase. We ordered two of the 275R cases and when they arrived they were not the same as we have always received from Amazon, with the same part number of 275R. These cases were missing parts! Contacted Corsair and after going through all the hoops they informed me that they could not provide the missing parts, and that yes they were offer two different cases, one stripped down, and one with everything as expected, with the same model number of 275R. The only way a consumer would know there was a difference is if you were to scrutinize by blowing up the images they offer and just happen to notice that the case did not show that part in the case.
Will not be ordering from Corsair again if this is how they run their product offerings...
SR Computer Support "

"I have some $700 RAM that's Corsair. It will not perform as advertised.
Over a month ago I contacted Corsair about their defective products.
During the last month they have made me jump thru all kinds of hoops, run all kinds of unnecessary diagnostics and then when they finally shipped me a replacement the RAM arrived destroyed.
They refused to contact their shipper when shown evidence of this.
After another week they finally gave me a label to return the mangled ram.
Now they refuse to replace the ram.
I am left with no option but to buy someone else's $700 ram and throw this in the garbage.
Corsair is a horrible company to deal with support on. Do not buy Corsair products!"

"I went to Canada Computers on August 27th and purchased an HX850 power supply and an H115i water cooler. Both had a $20 rebate. However the water cooler was not in stock. To do an inter-store transfer from another location requires PAYMENT IN FULL (this would mean you PURCHASED IT). I had the sales slip from the power supply, and a printed out page with a Sales Order # on it, and the August 27th date. On September 4th, the water cooler was ready to be picked up. When I picked it up, they printed out a sales slip to be used for warranty purposes. For the rebate, I included the printed out page with the Sales Order # on it, highlighted it, and wrote 'PURCHASED ON'. I also included a copy of the sales slip I received, with a note on it 'PICKED UP ON'.

You can guess what happened - it was declined because it was purchased outside of the rebate period. No matter how many times I replied back to them asking them to RE-REVIEW the documents sent, they insist that they have to follow the terms and conditions or the rebate and that I had not purchased the product at the time of the promotion.

Slick, huh? Tempted to sell my three Corsair power supplies, two cases, two water coolers, and the memory I ordered last week."

"I've had only good dealings with Corsair in the past, so had no second thoughts purchasing some graphics cards from them back in January 2018. One of the four cards appeared to have a bad cooling radiator (it was over heating). Created a support ticket via their support portal but didn't hear back from them within their stated time period, so called customer support. Very professional and accommodating and received the RMA information and sent back the bad card. Waited and tracked ticket process but nothing happened even after I received the tracking information that my return had been received. Called CS, yes, they did receive my bad card but had no inventory to replace the card. This happened to be about the time that there were basically no 1080 Ti cads to be had anywhere in the US, so I could understand that their RMA services were out of stock as well. Waited until I saw the cards back in stock at Corsair and called CS again middle of April. Basically was told that they saw that I had returned my card and that they would ship out my replacement. A few weeks pass, called CS back. Now they are saying that they are out of stock to fulfill their warrantee obligations but have plenty of stock to sell to new customers. In fact, they even offered/suggested to refund me my $800 so that I could turn around and pay them $1050 for the exact same card. Something wrong with this picture. I guess this is going to be my last dealings with Corsair. I'd suggest any and all reading this to at least think very hard purchasing any product from a company that appears to have an official policy of bait and switch. At least in my opinion, sort of looks like that. Next, a report to the BBB. None of this will very likely get Corsair to do the right thing and honor their word/warrantee if their not a company that values honesty and/or customer service. They really should value repeat business and customer opinion.
"

"I created an account to submit a ticket. My ax1200i failed and took my components with it. The psu has a 10 year warranty. Their ticket link is broken. I call twice. The first time they said I need to make a ticket, despite my informing them the link is broken. The second time, the same run around. Link broken. Then The woman asks for my login to create a ticket. An admin never needs your login to do so..."

"Started my first build and bought 16GBP of corsair vengeance dram 4 years ago and after the 4 years it finally went and it has a life time warranty well the package didnt include any information about it and I called them up and it was a hastle to get them to reply and they keep saying we need a craft card invoice well I dont have the original cars and then they said to bad can't help you and wont reply 250$ on ram just waisted never buying there products again"

"I ordered a 1080 To Hydro GFX the same day it came out and paid extra for 2 day express delivery. Immediately after purchasing the item, my order went to "pending verification" for which I had to call and chat with a customer representative.

I called customer service and spoke to a representative to confirm my order where I was informed that processing may take up to 3 business days.

I was puzzled by the long processing time and asked to verify if the item "was even in stock" to which the rep confirmed that it in fact, was in stock.

I confirmed the order and the payment cleared, but the order was not processed the same day and was left hanging in the warehouse until Monday morning.

Waking up Monday morning, anxious to receive a tracking number and shipping confirmation - I awoke to a generic message along the lines of "Unfortunately the item is out of stock, but will be back in stock on May 8".

So now 4 days since purchase, with the payment already cleared. I have to ask for a refund that will take up to 5 business days to go back into my account.

Not only am I 10 days later to the purchase, I am going to miss any available stock during this time and now I can't sell my old card on May 5th to a buyer that I scheduled with.

10 days, a loss of $350 in the sale of my previous card and a complete and utter waste of my limited time - I call Corsair to cancel the order and I complained to the rep in the most respectful and constructive manner explaining my frustration - to which he responded to with complete indifference.

Horrible inventory management and horrible customer service from people that don't care about their jobs and have no goals.

I don't understand how you can dissatisfy customers so badly and not care, and still maintain a job that you don't even want to be at.

This whole organization needs new leadership.

I will never buy another Corsair product out of principle and every single product I've ever purchased from Corsair, I will go back to my Newegg profile, give the product 1 star and a terrible review.

Screw this company, avoid at all costs. "

"Purchased Corsair CXM 650W PSU at Microcenter. Rebate was $20. Requirements:
Mail all the following
1. Filled out form
2. Original recipt
3. Original UPC tag

Nearly 10 days later they responded by saying that original recipt and UPC were missing. I and my son spent over $1000 at Microcenter on parts needed to biult a PC. Obviously we had a lot of rebates to file. We prepared all of them meticulously and inserted all the required documents. I was surprised to hear that my original documents were not in envelope. I was suspicious right then that they are not a serious company and are playing games. They asked for a copy of original receipt. I emailed the copy of receipt. They said they need the original. Then they said send us a picture of UPC. I sent a picture of the box with missing UPC tag ( because the original one I sent it to them). They replied they need original UPC. I said I can send again the original receipt but the original UPC I don't have it because I mailed that. They replied they can not process rebate without them. After going back and forth I finally gave up. They are a dishonest company and run the rebate program like scam.
Shameless! I never had had problems getting rebates with other companies before. As a matter of fact the filing for rebate with MSI which was done at the same time as with Corsair went just fine. MSI even uploaded in their website the copies of documents I mailed them and confirmed everything was in order.

There is one way only to punish Corsair. Boycott all their products!"