"Now I know why I should stick to newegg, Office Depot... the more established ones. At least they honor their price mistakes. "

"worst service order got cancelled for price mistake!
waste of time"

"Forget it! They are asking for way too much personal information. First they asked for my SSN, then they asked me to send them a copy of my driver's license. They said my order will be placed on hold if I don't give them this information. I ended up calling them and asking them to cancel my order all together."

"Ordered a pair of toners for a laser printer that about no major online or local store sells. Ordered and delivered within the same week. Shipping to CA took only 2 days. Been a long time customer and highly recommend this company."

"Great price! Ordered an HP nc8430 business class notebook on the Thursday Sept 14 with one day shipping, costcentral shipped that same day and the notebook arrived on Friday in the early afternoon. Shelly (I believe that was her name) called me after I placed my order to confirm my address, and everything went smooth from then on! Great purchase and I will definitely do business with again. "

"This may not be the place you want to spend your money on Cisco support contracts. They did excellent on the hardware side, but the support contract side is non-existent thus far.

They first stated that I ordered the wrong item. Okay, I'll give them that. I ordered what I could find on their website. So they sit on it for a week without giving me any status. I call them, they say we're waiting for an exchange to be processed for the proper support contract. Next week I call them again--still nothing new. So I ask them if they can just place a new order for the proper support package and I'll worry about the exchange (refund) later. Another week goes by; still no status on the refund or the new support contract.

So here a sit with a Cisco router generating Spurious Interrupts and no way to update the Cisco IOS until CostCentral finally decides to send me a contract number so that I can go to the Cisco website and get an update.

It should take 30 minutes tops, to get a support contract number emailed to you, not weeks if ever.


Summary: If you need Cisco equipment and plan to purchase a support contract with that equipment, CostCentral is a no go. If you just want the equipment and no support contract, CostCentral is the place to go."

"Frustrating experience - will not order from this company again.

Good price and their website appears to have a "real time" inventory where you click to check stock and it says this number are in stock as of the current time. However, this actually appears to not work or they simply lost track of inventory. I can live with this. However, after placing my order and waiting a day for the tracking number for the in stock item, I called and was told that no it was not in stock. So if you must order from them - don't trust the website - call and talk to a person only. Due to their lack of follow up and inaccurate in-stock status, I can't see ordering from Erie Computer Company dba costcentral.com unless they are at least $100 lower than a better quality store like newegg that actually knows what they have in stock and lets you know if it's not so you don't wait forever for something that there is not even an ETA on."

"Their price on this projector lamp couldn't be beat, they beat the competition (who was on a 2 week backorder on this bulb) by about $100! 2 day shipping arrived on time, OEM bulb is perfect. They're great!"

"This company supplies both excellent products and prices. They had the lowest price of over 30 stores and along with the rebate and free shipping I was very impressed. The item was packed and shipped out very quickly. I highly recommend!"

"I ordered the Lexmark C510N color laser printer on December 14, 2005. Without any advance email notice & shipment tracking #, the printer arrived thru FedEx in just 2 days. What a pleasant surprize! Their price is an incredibly low $259 (compared to about $400 in most other stores) and the price went down further to $252 in another week and the SHIPPING IS FREE!! (it must have costed at leave $50 for an 80 lbs large package). After I opened the package, I had a few questions and called their customer service serveral times. I didn't have to wait long to get to a live person and the representatives were polite, knowlegable & helpful. I really appreciate business with this store and feel that it is my obligation to return them with a positive rating"

"I love this store. They have consistently the best, lowest prices, free or low shipping, and excellent customer service. "

"During the last three months, I changed 4 merchants who assured me to have in stock the Samsung monitor that I was looking for. Each time they lied to me about the availability of the item and I had to cancel my order. I strongly believe there should be a system to inform consumers about dishonest merchants who tell us lies and waste our time.
When Cost Central confirmed to have my item available, I was very skeptical and did not believe them. But I still ordered to be at least in a waiting list. Two days later, when they told me my monitor was shipped (free shipping), I still didn’t believe them (even with a tracking number!). Four days later when the monitor arrived, I thought I was dreaming!
I highly recommend Cost Central. Not only they keep their promise, they also have better pricing than many others, and they treat you like professionals.
"

"Item was sent next day, communication of e-mail was prompt. Item came packed well. I have not dealt with customer service yet so i can not rate that. A+ so far."

"Ordering from CostCentral.com is like ordering from a bunch of immature children. I ordered a AC adapter for my laptop and JOHN who took my order forgot to put my company name on the order so when FEDEX came they could not find my suite. Then Timothy in shipping gave me atitude about how he can only reship the item when it returns or make another order and he would pick up the shipping. He did neither and lied about getting the shipment to me the next day. This is not brain surgury. VERY INCOMPETENT and Timothy in SHIPPING is snotty and has no business being the shipper for this company. It also seems to be run by the two because everytime I call the same two answer. Would not recommend using them EVER"

"Not recommended. This is the first online store in my 10-year history of online purchases to ever require a physical copy of the front and back of a credit card, AND driver's license, faxed to them before they would complete the order. There is no way I would provide hard copy information of this type to anyone - it's an instant invitation to identity theft. This in itself makes me very suspicious of this company. I ordered a notebook computer for next-day delivery; evidently this company is hyper paranoid about supposedly fradulent purchases of this type. In any case, the total price including next-day shipping for this company is actually only $16 less than a similar order from NewEgg - a reliable, sterling online company that has NEVER required the kind of intrusive hard copy information that CostCentral tried to force. NewEgg's next-day FedEx shipping cost: $29. CostCentral's: $77! Kind of lets you know where the profit center for CostCentral really is. "