"***IMPORTANT - DO NOT BUY THIS PRODUCT FROM THEIR WEBSITE OR FROM THEIR TELEVISION AD!!! They have absolutely horrendous customer service (actually, non-existent is a better word).

I purchased this product as a Christmas gift on 12/9/07. I paid for RUSH shipping since I needed it by Christmas (and rush shipping was extremely expensive). Other than the initial Order Confirmation I received after I made the purchase, the company was impossible to reach.

I wanted to see how/when the product would ship to make sure I got it by Christmas. So, a couple of days after placing the order, I called the telephone number listed on their website. It is IMPOSSIBLE to reach a human. You get stuck in an automated system that gives you very little information about your order. When I would select options to hear the status of my shipment, I would immediately be disconnected. I tried calling at least 3 or 4 times before giving up.

Then I decided to contact them via email.

I sent 6 emails beginning on 12/11/07. Every single email was ignored. I did not hear back from the company until they returned my email on JANUARY 7, 2008. It took them 1 full month to return an email!!!

Furthermore, even though I included my name & invoice number in the email, their response said they could not find my order in their system and therefore, couldn't provide me with any information regarding my order. Yet they managed to successfully charge my credit card the day I placed the order. How pathetic.

For the record, I did receive the product shortly before Christmas. So at least I wasn't stiffed completely for the holidays.

Regarding the product itself....it's absolutely horrible. The blades dulled within days of first using it. They do not cut through anything (other than plane paper) very well. My wife wanted to use this to cut photos we printed from our PC. Unfortunately, you can only cut 1 sheet at a time, and higher quality glossy photo paper tears because it's too thick for the mechanism. Furthermore, the "light" on the cutter is not strong enough to illuminate through photo paper. So the light itself is utterly useless when using the product to cut photos.

I would tell everyone to steer clear of this product altogether. However, if you must order it, DO NOT order it from the company's website or from their TV ad. Go to Amazon.com instead and order it through them. www.craftlitecutter.com is pathetic, their customer service is horrendous, you cannot reach a human being via their customer service telephone number listed on their website, and it takes them 1 full month to respond to emails.

STAY CLEAR OF THIS COMPANY AT ALL COSTS!!!"