"I have ordered from creation engine before, they are fast and responsive and always have good service."

"Creation Engine was a very informative and connected site. They sent me emails of their current actions concerning my order, and those emails were relevant. I thoroughly enjoyed purchasing from Creation Engine. Thank you!"

"It was great - I received my order 2 days after I placed it ! Price was extremely competitive and customer service a 5 star!!"

"Wow! I made a mistake on my zip code and ended up placing a wrong order and a correct one as well. I immediately emailed my error to Creation Engine and within a few minutes they wrote back that the error had been corrected-- no problem. Thanks! It's not often a problem like that gets solved so quickly."

"Everthing from placing order to shipping delivery went very smooth. I The academic affiliation proof took 2 business days after I sent my ID by email, but the shipping came on time for 2 business day option I chose. I am very satisfied with the seller. I would be returning to this seller for future purchases of software. "

"I was searching for a good price on some software needed for a project and was very happy to find Creation Engine Online. I received a great price and the buying/validation process was easy and got a very quick response. I had the software a couple days quicker than an item I ordered on Amazon a few days earlier than the Creation Engine order..
I would not hesitate to do business with Creation Engine again."

"This was the second piece of software I ordered from Creation Engine. Once again, the service was prompt and accurate and delivery was much faster than I had expected. This company provides a great service to educators."

"We have not been able to register the software and begin to use it."

"Their site was easy to use, I thought the download process of several days was ridiculous. I have downloaded many software programs and it is typically instant. I understand needing to check the student access, but it should not take several days. After I talked to reallusion I got the software quickly (I needed it for a project) and it was good. They did respond to my inquiries somewhat slowly but I did get a response. I have the software, I am happy and all is well.
***************************************************************
When I placed the order I sat there and waited for it to download and did not receive any action.
I saw the paypal notice in my activity list and did not realize that it was a bill and something that needed to be submitted.
Typically when I order something and pay with paypal, the funds are automatically deducted and the order is fulfilled.
I have never had to go in and tell paypal to go ahead and fulfill the amount requested. This extra step delayed my order, and sat in my transaction list with me unaware of any action I needed to take.
When I did finally figure out that I actually had to release the funds, I took care of it.I got an reply saying that I would receive my download in 6-8 days!
THAT is where I came unglued and contacted the company to see if I could request getting the software more quickly.
NEVER have I had to wait on downloaded software to take as long as a hard copy. Reallusion was quick to act and I got my copy much quicker than that (as you can see from your timeline) but had I not been aggressive would I have really gotten it in the 6-8 day time frame that your reply box stated? I should hope not, but that is what you "told" me in your communication online.
THAT is where I am getting my statements from.
I am happy now, I have my software and I got it much more quickly than was stated.
With your process being atypical of a paypal transaction and the communication possibly being different than the timeline you typically do, my frustration was justified.
I would most likely order from you again, but if I am "told" 6-8 days again, I will once again be aggressive. And I will know if there is another next time, to release the funds from paypal immediately instead of waiting."

"Excellent price and customer service. Shipping is quick also."

"Good prices, arrived before the specified time. Definitely the company to go to for academic software."

"This was one of the only sites that I could get SolidWorks from and they had it readily available and were able to overnight it to me at a very reasonable price!"

"Working with Creation Engine was far easier than working with Adobe directly. CE's objective was to complete a sale and move the box out of their door. I appreciate that. Adobe's objective was to make me jump through a series of hoops to make absolutely sure that I qualified for an educational discount. By the time I was providing a date of birth (after providing many forms of validation) Adobe's paranoia was starting to show. Bottom line? Creative Engine was great."

"Finally! A place I could order Microsoft Office professional academic, that is legit. I looked at a couple other websites (including one linked from the microsoft website) but after looking at their reviews, had serious reservations. The reviews for Creation Engine were positive, so I took a chance. I ordered the download Saturday afternoon, had a confirmation email almost instantly, and had the product key in my email Monday afternoon. Validating my academic status as a teacher was no problem, either. I just scanned my teacher id and the link to our school website. Thank you, Creation Engine, for helping me affordably do my job!"

"I can not tell you how much I appreciate you for making those software affordable for students like me. It really helps me in my academic growth and artisitic growth. From now on, I can create more art work and make my own website more professional and nice. Here is my website for now:

www.JackieLinArt.com

I will make some wonderful change using the dreamweaver software.


Jackie"