"From the first phone call asking advice on what I need, to the support following the order 2 years later, these guys are unbelievably helpful. No matter what I needed, they have been there willing to offer their knowledge and time to resolve any issue I had. And they did it in an extremely timely fashion, sometimes after hours. I'd definitely recommend them for future purchases. "
"I always have good a good experience ordering products. I had a discount coupon that was one year old and i thought for sure it would not be honored but it was honored and received the discount.
Any time i call they are always helpful and friendly and i don't feel rushed.
Also the shipping as sent on time. Thanks for the excellent service and products!"
"Great price. Easy check out. Speedy delivery. "
"awesome awesome awesome a"
"Good deal. Fast shipping. Cool tracking app"
"Great experience in returning the dash kit for my ranger fast and prompt service during the whole purchase "
"ordered a JL Audio TWK88 and paid for overnight shipping and got it"
"This was my 3rd purchase from them, superior selection, prices and service. Hands down the best company out there for my marine audio needs!! Their prices are too good to be true, I've save HUNDREDS of dollars over the 3 purchases ive made!! "
"Ordered a part last minute, had it in 2 days during COVID. Best company I have dealt with in a while."
"Top notch company- very responsive, quick shipping and great products. I'll being doing business with them again."
"Great Price, Fast Shipping. I’m a repeat customer and will be again in the future as well. "
"I placed an order for the wrong item. My mistake.
They quickly responded to an email and refunded my original order, so that I could place a new one.
All in just a few minutes.
Thanks!"
"the product was great and exactly what I ordered and they were packed well with no damage to Any of the boxes if I need any more I will probably go through creative again the price was good a the product is quality that is packed by people that care"
"Awesome company to buy very high quality products from would always recommend this company"
"excellent items and service speed."
"I ordered the wrong quantity and they fixed my order quickly. The shipping was fast and so far everything looks good. Time to install in pontoon boat."
A rep from Creative Audio, Don_F, has responded:
“Thanks for the review! The moment we print a shipping label, our software should send two emails, one from our storefront, and one from our shipping software that provides some pretty cool insights on where your package has been, and when it is scheduled to arrive to you. We also send another email once we get confirmation of delivery of that package. That is, as long as the email address we were provided is correct. Sometimes people using PayPal forget that their PayPal email is not the same one they check everyday, and that's where the emails will go to. I see your order should not have been affected by that as PayPal was not used. Please let us know if no emails were sent to the address provided, as we will investigate further, because yes, we absolutely believe you should be informed. Thanks for choosing us, and give us a call for your next audio need, as we will make sure to take care of you every step of the way.”