"I needed to return an item, and followed return policy. They ignored all emails and phone calls concerning this issue. It's as if they don't really exist. Since I could not get a response, I returned the item to them, and it has been sitting at their PO since March 3rd. This company has no respect for their customers, and despite the contact info, no customer support. Found this on Linkedin by CC:"Customer satisfaction is our primary focus!"
"

"I have ordered and paied two bracelets on october 2014. Late november I received the package containing only one of the two bracelets. Since then I wrote them several emails requesting the second bracelet or to be reimbursed for that. NO ANSWERS AT ALL. This is not a serious company. They have NO RESPECT FOR CUSTOMERS. They just do not care about customers support. Before to fill this comment I wrote them again. No answer. Beware of this company.....
PS: Only a couple days after my 1star review I have finally received a reply from Creative Contrast. The owner of the company sent to me his personal apologies and, magically, in one week I received the bracelet. 5 months after my order and payment. It was nice to finally receive my item, but it cannot cancel the long story described in my previous review."

"Delivery took less than 3 days from purchase and got tracking updates the whole way. My Joomi Lim bracelet arrived really nicely packed like it had come from Tiffany's or something (really a plus). It was like getting a gift to myself! The price was right and the experience perfect. Will do it again when I deserve another "pick me up""

"I ordered a bracelet on 9/12/14; was going to be delivered within 7-10 days. After 12 days I called customer support (X2) and both times directed to leave a voice message. No call back after 1st message. On 2nd attempt I told them that I would cancel with my CC if did not hear before the end of business day. Within 30 min. a lady call me back; the item I had ordered had yet to be mailed. I told them I wanted to cancel the order despite them not wanting me to. I made the mistake of giving them another chance; this is day 18 and still have not received it yet. Bad company with bad service; no offer for a reduced price, didn't even mailed it overnight despite the wait but instead mailed it regular USPS. NEVER AGAIN."

"I ordered a bracelet on June 16th recieved confirmation of my ordered and have still not recieved my item (Sept 10th). I have called about 10 times and chatted to Catherine without any follow up or any answers. I have asked to speak to a manager without any call back either. I would not order from this company. It is a fraud."

"I ordered two chan luu bracelets on Feb 12th 2014 and have still not received anything. I have written numerous emails and tried calling but have have no response to either. Worse customer service I've ever come across, surely this is illegal!!!? I've asked for my money back and still no reply so have filed a dispute with my bank to try and get my money back once and for all. Creative contrast are A huge waste of time!!!"

"My experience with Creativecontrasts has been nearly perfect (except for the shade of the scarf wasn’t exactly what I had been after, it didn’t quite work for my skin color and hair). This really isn’t their fault however and their photography was spot on. I got the item waaay quicker than expected too. The return for replacement process has been simple, and I’ll certainly buy from them again."

"My grandmother from South Africa hasn't been able to speak for years, but when she saw the scarf I bought for her from Creative Contrast, I could see how happy it made her.
Paul Ryan"

"Did not receive my item after more than a month"

"I purchased 2 of Julie Rofman's cuff bracelets.
Her work is SO ARTISTIC, with her creative use of color in striking patterns with the beautiful Japanese glass beads.
Her work is unique and beautiful."

"Still waiting for an answer 10 days after purchase"

"When I ordered (June 4) the page said my order would ship 24-48 hours, as of June 30th, I have yet to receive my merchandise and my account still says unfulfilled, but they took my payment immediately. Don't order from here if you need a gift by a certain date, you can't count on them. Very unhappy!"

"my purchase is a chan luu scarf I have purchased one from creative before and the scarves are great My issue with creative is they do not inform you when they ship internationally so you have no idea when your goods will approximately arrive When asked to rate creative my scarf hadn't even arrived! "

"It was a very lovely necklace that I really liked. Good for that long bead look.
The package was packed with care and good taste. I appreciated the bag that
was sent along to keep the beads well preserved."

"placed an order on May 26th , for 2 items , as of june 11 ,still have not received either of them
in fact one item has still not shipped , this site takes too long to deliver , unlike many other sites with much quicker delivery time , probably will not order from here again for that reason"