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Product & services pricing
4.50/5
Chance of future purchase:
4.58/5
Shipping & packaging:
4.61/5
Customer service:
4.22/5
Return/Replacement policy:
4.63/5

5/5

2020-10-22

Awesome!!

"Fast order and shipping! Product quality is flawless."

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3/5

2020-10-22

I wanted it to work!!

"The site was great and I compared radios... ended up buying the Pioneer DMHC2550NEX. I set out to follow instructions and install the radio myself on sat morning. I got everything out and laid out the wiring... some of it was self explanatory, but ultimately I could not figure it all out... particularly the steering wheel control wire harness. Overall, I just wanted a "wire by wire" explanation. There was lots of color codes and what not, but it was not clear and I felt like it was a bit of a guessing game. I called support number but no answer. Even left a message and no call back. ... after 4 hours, I found a local shop and paid $175 for install that likely took them 30 min. :( I was bummed out but as a working dad with limited time, I could not risk losing the whole day or more. Still love the radio and ultimately was a good buying experience. "

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5/5

2020-10-21

1st Time and Forever Customer

"I went with Crutchfield because of their reputation. With the over saturation of online options, it's difficult to weed out false opinions. Crutchfield provides a level of ease with online shopping for electronics that is unmatched. The prices are cheaper when you combine the adapters that come with your purchase and the amount of time you save because you're not weeding through nonsense reviews on sketchy sellers. Nevermind the fact you get your order within 2 days. "

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5/5

2020-10-21

Thrilled!

"Excellent customer service! Responsive & knowledgeable. My TV arrived well ahead of expected delivery date. I will absolutely buy from Crutchfield again."

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5/5

2020-10-20

Perfect!

"Crutchfield was amazing! I couldn't be happier with the experience! "

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2/5

2020-10-20

Horrible delivery

"They use UPS frieght, who are absolute frauds. On top of waiting more than a week for estimated delivery, you will have to call the ups multiple times just to get them deliver the tv. Crutchfield must rethink delivery partners."

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4/5

2020-10-20

Quality audio with easy installation

"I had to replace my nissan pathfinder factory door speakers and when I received my new 6x9s, they had the adapters needed to help me easily fit them with the factory speaker wiring / harness. I had these speakers swapped out quickly and they sound amazing and were at an affordable price."

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5/5

2020-10-20

Fast Shipping/Great Products!

"I could not be happier with my Polk Audio RTi A3 bookshelf speakers. My partner really wanted to scale down in size from the old Sansui SP-200s I had been using for years. I didn't want to sacrifice the low end of the larger speakers just for aesthetics, and these Polk speakers did not disappoint. They provide plenty of dynamic, crisp, clear sound for my setup in the living room.

Perhaps most importantly, Crutchfield was a dream to deal with. Great prices and lightning-fast shipping. Much better than supporting that big "A" online company.
"

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5/5

2020-10-20

Quality

"Audioengine A1
At first the size surprise you, they look so small, then the build look good and solid, the included cables also good and solid, the interconnect cable is the weak link of a quality product.
Connection was easy, paring the Bluetooth no problem, use an Audioengine D1 DAC for the pc interface and flac and hd music to test the system. Surprises the sound was so good and balanced, with some time using the speakers the sound quality must improve, comply with my goal a small high quality system for my desktop, next better speaker cable, better positioning and a subwoofer and enjoy.
Crutchfield, you are a hit, very professional and efficient, what you said is done, if something is missing a rapid solution, what else do you need.
"

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5/5

2020-10-19

Peace of Mind!

"I appreciate being able to chat with a Crutchfield advisor who always is looking out for my best interests gives me such peace of mind when making purchases in the midst of so many options and features! Thank you Crutchfield for more than 40 years of serving me!"

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5/5

2020-10-19

Puerto Rico Customer. Very quick to ship. Easy to use website. Reasonable prices.

"Great for Puerto Rico customers. no delay, even during Covid-19. "

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5/5

2020-10-18

First time shopper, flawless experience

"I was looking to get a new double din for my Honda fit. However, I didn't want to cut and splice wires. The website help me find the perfect head unit for my needs. While the unit itself was slightly more expensive than other retailers, it comes with the dash kit, instructions, and harness ( no cutting factory harness). So in the big picture it is cheaper. I paid the extra money for the "Readyharness". It was worth every penny. I had to call to order everything because I wanted the harness pre wired. But that experience was great. Even on a Sunday I got a live person without being on hold. Eddie clarified everything for me and got the ball rolling.

Shipping was fast and free and arrive earlier than expected. I had the radio and microphone swapped out in under 5 min once I got the trim bezel swapped with all the factory bits. I love my new set up and would definitely recommend Crutchfield and their services again. My Kenwood Excelon dpx594bt head unit sounds great!
"

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5/5

2020-10-15

2013 Prius Backup Camera

"The part fits as described and provides the expected view. The camera required a bit of wiring but the Crutchfield tech team was spot on with easy to follow instructions."

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5/5

2020-10-14

Best site to shop for your audio needs

"I was shopping for replacement speakers for my Titan. Right now they are all factory speakers (some are blown). On the Crutchfield site I was able to search for replacement speakers that fit my particular truck. Not only that, they will also send you speaker brackets and harness adapters to make the installation easier (plus they'll email you installation instructions that are specific to your vehicle). What helped out in my decision on what speakers to buy was their Virtual Audio Technology (SpeakerCompare). This tool allows you to compare four speakers at a time by listening to their audio output using your home computer speakers, headphones, or earbuds. By using this tool I was able to research the sound of dozens of speakers using their catalog of genre based music (they now have a new feature where you can listen with your own catalog of music) to determine which speaker was right for me. After selecting the speakers and tools I needed, I ordered them with UPS Ground Shipping (Opt Down), which means it will take about a week or so to get my order but by choosing this they'll take $10 off your order. So my order was placed on 10/7 with a 10/15 delivery date. My order was actually delivered on 10/13! There are so many helpful tools and research articles on the Crutchfield website why would anyone go anywhere else!"

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5/5

2020-10-11

Great company.

"I have used Crutchfield for upgrading my car stereo. Shipping is fast and the customer support is superb. "

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