ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.50/5
Chance of future purchase:
4.58/5
Shipping & packaging:
4.61/5
Customer service:
4.22/5
Return/Replacement policy:
4.63/5

5/5

2020-05-21

fast

"Would shop there again 100%"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-05-21

Excellent service!

"They deserve more than just 5 stars!
I’m a very satisfied customer.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-05-21

They saved the day

"I bought the Kanto YU4s from another eBay vendor (electronicsone). They took my payment and a day later confirmed shipment The product was to arrive onTuesday. Then on Sunday they TOLD eBay I asked to cancel. When I wrote to the seller the story changed to “their was a warehouse accident”. When I then asked why he lied about shipping the product and about me asking for a cancellation, he stopped responding. I reported him to eBay. I then bought the exact same product from Crutchfield and they rushed the product in time for my birthday. Finally, in an act of gross incompetence eBay then sent an email saying they were taking action against Crutchfield!!! I then spent three phone calls trying to get eBay straight (I never was able to do so) and a fourth apologizing to Crutchfield for the eBay error!

Lesson learned!! No more eBay. I’ll go with Crutchfield who clearly values their customers!
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-05-19

Combo of chatting with experts or the good prices

"The speakers I purchased were For my car front doors and they were slightly too big. Tough Crutchfield said they’d fit. I had to make some minor mods but, these Rockford Fos speakers sound amazing. At a great price too. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-05-19

Great service

"Excellent customer experience from shopping to receiving product."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-05-19

Came to Reseller Ratings just to write this review

"I originally bought two subwoofers through a site called HiFi Sound Connection. I came to ResellerRatings within 15 minutes of ordering through HiFiSoundConnection because I didn't get a confirmation email and everything started to look a little sketchy, especially when considering I just poured over $500 into brand new subwoofers. Sure enough, I was scammed in the same way many others were.

I then found Crutchfield after a more thorough search for trustworthy providers of audio equipment. I honestly cannot describe in words just how positive a contrast Crutchfield was when compared to HiFi Sound Connection. I'm not getting paid to write this review, and it was a breath of fresh air. Clean site, GREAT customer service, slightly more expensive but I'm telling you it is 10000% worth it. Came in a perfectly undamaged over-box and packaged cleanly.

Also, the wiring diagrams and install tutorials they have all over the internet are some of the best quality I can find, and they've really helped me establish my system. I am very very pleased, and will direct anyone I hear it trying to buy audio equipment to purchase from Crutchfield.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-05-18

Helpful and happy!

"Is a great experience when you evaluate and buy electronics with Crutchfield. They help you with the product you like and guide for an excellent decision. Thanks Crutchfield."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-05-16

Superb shipping

"Amazing fast shipping and everything was exactly as described "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2020-05-15

VW stereo with backup camera

"Products fit perfect..support was a bit rude when i called with a question"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-05-11

Crutchfield is the best

"Crutchfield is the best supplier of a/v equipment that I know of
"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-05-11

Top notch customer service

"Not only did Conrad know exactly what was wrong with the amp I was having problems with, he also helped me pick out an amp that matched my door speakers perfectly. He also told me that my order would take 7 days to be delivered, but it only took three. Crutchfield is the only place I will buy my car audio gear from."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-05-11

Overall Very Easy

"Ordering was easy and the shipping was quick. My turntable was packaged really nicely. I was concerned at first because I knew it would be delivered during a very rainy week, and my package was a bit damp when it was delivered to the mail room of my apartment. But it was packaged so thoroughly (three different boxes of protection) that my turntable was in perfect and brand new condition when I opened it. Set up was easy and quick, taking honestly only a few minutes. I am currently waiting for my active speakers to be delivered (as my receiver has seen better days), and once they come I will update this review on how well the turntable actually works with a record on."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2020-05-10

Quick Shipping Time

"My was delivered in a couple of days"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-05-09

Crutchfield YES

"Garrett at Crutchfield listened to my questions, explained everything, shared his own related experiences, and took my order. His attitude was great, and he was fun to do business with. A few days later, my new speaker system arrived. Crutchfield will always be my first online choice for audio gear. Thanks, Garrett."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-05-08

Excellent as always !

"Crutchfield never lets me down , all products were shipped fast , and help was as always just a phone call away ! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process