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Product & services pricing
4.50/5
Chance of future purchase:
4.58/5
Shipping & packaging:
4.61/5
Customer service:
4.22/5
Return/Replacement policy:
4.63/5

5/5

2020-04-22

New and converted customer.

"If Crutchfield has it, they have my business first. I will look here first for my needs before I try amazon. Thank you. "

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5/5

2020-04-21

Super fast delivery and great communication

"A++++
Even during a pandemic delivery was fast. Highly recommended.
"

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5/5

2020-04-20

Love my new Polk Audio speakers

"2 day shipping. Both boxes showed up in excellent condition. New Polk Audio speakers look and sound wonderful. Very happy Crutchfield customer. I will be back."

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5/5

2020-04-19

Best products, service and support

"I have been using Crutchfield for many, many years. They have the best products and service hands down.

The support and presales are second to none. They always ship quickly and communicate properly. The pricing is competitive and if there are ever a problem they take care of it no questions or blame as many other retailers do.
"

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5/5

2020-04-19

There are a lot of retailers, however...

"When it comes to car audio and home audio I always seem to find my way back to Crutchfield. With so many retailers from SonicElectronix, Best Buy, Amazon etc. choosing a retailer is sometimes more about the entire package vs. the lowest price. So when I start my research and shopping I always find that I just get more with Crutchfield from the lower price, the inclusion of a PDF installation manual (not that I usually need it and or with youtube these days do you but I still like to have them just in case) for car audio and free harnesses. Not to mention that they’re also in VA so I literally get my orders the next day. Even during these times with Covid-19 my order still arrived the next day and installation is usually pretty straight forward. I’ll continue to shop Crutchfield for years to come as long as they keep doing what they’re doing. "

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2/5

2020-04-18

Wrong kit for my vehicle when it was recommended

"Was excited to put a new stereo in my 2020 Tacoma. Put in my information and loved how everything was recommended for what was needed for the install. Shipping was very fast since I am on Guam. Got my products in 4 days. Got everything out of the box and started to connect all the wires and when it came the time to plug in everything the new stereo did not turn on. Took about 2-3 hours for the wiring and what not. Come to find out that my vehicle was not listed on the steering wheel interface that was needed for my install. The pins on my factory harness did not match the pins that came with the wiring harness. All in all please be sure that what harness are recommended for vehicles actually work cause in the end I was not able to complete my install and still do not have my new radio working. For my first experience using Crutchfield it was not the best. "

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5/5

2020-04-17

Car stereo purchase

"I decided to purchase a Sony car stereo from Crutchfield because it was easy to research and compare the products that I was interested prior to purchasing. "

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5/5

2020-04-16

Great delivery, on time and everything in good shape.

"I ordered an amplifier on their website, no hassle. Easy delivery, good wrapping."

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5/5

2020-04-15

I received very good advice for the purchase of my speakers.

"Keep up with the good job."

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5/5

2020-04-11

Excellent service

"Fast shipping, great price, excellent customer service A+"

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5/5

2020-04-11

Great on line experience !

"Shopping for speakers and not sure what to do or what to buy there online shopping expertise was the best i have seen ! Well displayed and very helpful i even had to call them once and it was my error with me and my keyboard and they were very nice and laughed with me and not at me ! Great product and and all the supplies you need speaker adapter brackets ,wire harness ,PDF instructions all at a great price ! I know they say shop local and i have but this time i had the time to do it and glad i did ! And the Grand kids got a kick out of pouring water on the environmentally safe shipping popcorn good thing the brochure was there win i opened box because i was headed for the trash can ! Fun things to do under Quarantine !!!!"


5/5

2020-04-11

An unmatched experience

"Crutchfield’s service is exceptional to say the least. No other retailer can match their knowledge and expertise. They ship fast and are always helpful when you call. "

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5/5

2020-04-11

a Trusted Name !

"I received my order very fast ! Crutchfield is a very trustworthy company to do business with . my sons and I have done business with them for years now with absolutely NO problems . They are all knowledgeable of anything they sell and they back everything they sell 100% ! Every one you talk to will be friendly and help you make the correct decision on what you need ! Try them , you will return again without second thoughts ."

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2/5

2020-04-10

good service, weak results

"Crutchfield was always the go to for seemless custom integration of aftermarket products. Easy to follow instructions and everything just fit to look original. Not so much anymore. instructions were spotty. Customer service, while very nice and really interested in helping, counldn't. Twice. Had to google some things to figure out what to do.

Also, final result leaves a lot to be desired. The dash kit didn't come with a trim ring to cover the 1/8" gap between the radio and the dash kit. I could see the metal side of radio through the gap. Per crutchfield this is the final expected result. Not acceptable. I ended up buying a $12 universal ring kit from amazon to finish the job right. Very disappointed in cruchfield. This is precisely the type of thing they were known for getting right and the main reason i shopped from crutchfield.
"

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5/5

2020-04-07

Stock stereo replacement

"Replaced my stock stereo in my 2009 Nissan. Got EVERYTHING needed at Crutchfield. Installation was easy, all the instructions were detailed and clear. New receiver installed quickly with the included install kit. Speakers fit perfectly with the included adapter rings with zero modification. Got a great new system for under $200. "

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