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Product & services pricing
4.50/5
Chance of future purchase:
4.58/5
Shipping & packaging:
4.61/5
Customer service:
4.22/5
Return/Replacement policy:
4.63/5

5/5

2019-10-15

Kenwood DMX9706S

"The Crutchfield team did an awesome job in putting together everything I needed for my amateur DIY install. The instructions from Kenwood could have been a little better but I was able to figure it out. The antenna adapter came with a blue wire that needs to be tied in with the antenna control wire (found that out later).
Stereo pros: touch screen is pretty accurate, camera is good quality, connection to iPhone is easy and fast.
Cons: start up time is a few seconds too long, learning the system was a bit difficult at first.
All in all 5 star
"


5/5

2019-10-12

Amazing experience

"Crutchfield was amazing. They called me to confirm it was actually me before shipping my item! I was a new customer and paid PayPal so they double checked to make sure I wasn’t being scammed!! So nice! Free overnight shipping and I am blown away by now fancy and highly technologically advanced my stereo is for my old Jeep CJ7. I want to buy everything for my “new” old car from Crutchfield. Also the installation introduction they emailed me was top notch. I’m a very happy customer!"

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5/5

2019-10-11

So very easy!

"From purchase to delivery - everything was great! And the TV is perfect!! Can't go wrong purchasing at Crutchfield - I'll be back for other needs. "

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5/5

2019-10-10

Excellent service and Support

"Whenever I look to make a purchase, the Crutchfield team is there ready to help guide me through the process, answer my questions and make more targeted recommendations for my particular needs."

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5/5

2019-10-09

Everything they do is well thought out!

"From the packaging to the instructions. Products are flawless and easy to use. Thank you!"

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5/5

2019-10-08

Excellent service

"Delivery was fast and my product was well packaged. Received all my items in one box. Had no problems at metaling my radio."

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5/5

2019-10-07

Quick, easy & fast delivery

"Crutchfield is awesome! My orders arrive fast & even have the little items included (wire adaptors & mounting brackets). New speakers were easy to install and sound AMAZING! Thank you Crutchfield"

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5/5

2019-10-07

Best place for service

"It’s been a while since my last order, but the experience is still the same. When you buy from CRUTCHFIELD, you get more than just the product you order. They include a master sheet for your vehicle, which is quite helpful, and include accessories (free or at a good discount) that you’ll need for a professional installation. If it’s your first time changing out audio/video equipment in your vehicle, this saves a lot of headaches and possibilities of breaking trim components. In summary, the prices are competitive but the service is outstanding, this is the place for your audio/video needs!"

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5/5

2019-10-06

Great speaker upgrade for the $$$

"I bought 4 MTX Terminator 6 x 9 speakers to install in my daughter's 2019 Renegade Trailhawk. They were shipped quickly, with all needed parts. Supplied instructions were good. Took about 3 hrs from start to finish, working carefully. And they make the factory radio sound like an expensive upgraded unit. I'm pleased and she is as well.0"

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2/5

2019-09-30

Not Happy - Depends on who you talk to

"Called to get help after installing powered amp in a boat. Power would pulse on for half a second, then fade away. First call, tech advice was about the amp not powering on because of distance from battery and gauge of power wire. Spent hours testing the wires, re-wiring everything, and even moving the battery right next to the amp. Still same issue.
Second call, tech asked if I had it switched to “RCA LINE INPUT” to turn on amp. Said yes. Told me RCA signals typically aren’t strong enough to register with the amp. Try the “switched power source” setting and jump where the switched power line wire attaches with the power connection to test. Can you guess what happened? Turned right on.

Why didn’t the first tech ask me this? It was the same problem with my same description for both calls.

Why isn’t the information about the RCA’s typically not providing enough signal to trigger the power written somewhere or maybe have a card in there stating that. This amp has the switch to do both. Why is it even there?

If I had known to jump the 2 ports to test it, HOURS!!! of crawling around and trying to work in a confined space upside down would have been saved.

Amp sounds good, but the frustration level was just too high.
"


3/5

2019-09-26

We ultimately got there

"This was my first big order of a full set up including all of the extra devices to control satellite radio, steering wheel controls and everything. I thought it would be a good idea to pay the extra charge to have Crutchfield pre-wire the harness. I’m not so sure that is a great idea because now I had no point of reference attaching the harnesses together and the documentation and instructions were definitely lacking. Also some of the wiring was not connected correctly. I did get assistance and while ultimately we got where we needed to be I don’t think I’ve ever spoken to tech support that seemed less interested in helping. Not rude, just disinterested. My advice would be not to expect it to be straightforward, not to expect tech-support to really care, and not to have them pre-wire it so that you can see and understand the wiring as you put it together. "

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5/5

2019-09-25

Fantastic

"As always, Crutchfield offers great products with incredible customer service. A big thank you."

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5/5

2019-09-22

Easy when you have the instructions!

"I wanted a little better sound experience in my class c motorhome cab, but didn’t want to spend a ton. I got a very nice double din touch screen stereo and upgraded speakers. The amazing thing to me was the detailed instructions on how to dissembled the dash, which included dropping the whole steering column. Following crutchfield directions it practically fell apart. No hunting around for that last fastener. No trial and error. Allowed me to avoid installation cost and spend more on the my new hardware. Highly recommend!"


5/5

2019-09-22

Excellent customer service

"First time customer and will be always "

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5/5

2019-09-19

Try Crutchfield first!

"The best prices, the quickest delivery, superior selection why look anywhere else?"

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