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Product & services pricing
4.50/5
Chance of future purchase:
4.58/5
Shipping & packaging:
4.61/5
Customer service:
4.22/5
Return/Replacement policy:
4.63/5

5/5

2019-08-15

As expected

"Easy to order, well priced compared to the Big Box, delivered on time."


5/5

2019-08-14

Super Company

"They had the A/V receiver that I wanted. Shipped super fast.
Installed. Worked great. Happy camper.
"


5/5

2019-08-12

Awesome Business !!

"Purchased my stereo, amp, and speakers from Crutchfield. Everything came quick and complete with detailed instructions. Professional and friendly staff with plenty of experience. Customer service and prices are best on the planet. A pleasure to do business with !!"


5/5

2019-08-11

Perfect-Plus Shopping Experience

"Excellent pre-sales support, easy glitch-free ordering, shorter than promised delivery time. Amiably professional staff."


5/5

2019-08-09

Fantastic!

"I used their "ReadyHarness" pre-wiring service and it literally made my new stereo (foreign car) plug-n-play! It could not have been easier. Slid out my old radio (with the included Crutchfield tool) plugged in the new one and I was good to go! I did have to call support when I didn't notice they had put the din sleeve on the new radio on backward (wouldn't fit). It was nice having someone answer the phone right away and 9:40pm."

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5/5

2019-08-08

Unbelievable Customer Service

"I connected with support to assist me in finding a new radio and camera set up for my truck. I was pleasantly surprised at how well it all went. The rep helped me find exactly what I wanted, added it to my cart and helped me find a reputable installer. I will never go to a big box store again for electronics. Keep up the good work!"

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5/5

2019-08-05

Just received my 3 pr of Morel speakers and another Audio Control amp

"07/31/19, I ordered 2 pr of Morel Virtus 603s for my front doors (custom fabricating new door panel pods for the 2 pairs) and a pr of Integra Tempo Ultra 602s for the rear doors after using the speaker sound comparison function on this site. Just wished the Focal Flax 3 way components were available to compare, but alas they're not. The Virtus' were about $50 more than Amazon, but I was able to get them the very next day for a nominal extra fee ($33 for next day guaranteed delivery by 10:30am) , as opposed to waiting about 8 days from Amazon, so the cost was worth it. I also like that Crutchfield has outstanding tech support, whereas Amazon has minimal to NO support. I also am reassured that Crutchfield has the GENUINE product, not some Chinese knock off like you may get from Amazon. All in all, I've bought several pairs of speakers and my 3 Audio Control amps from these guys, and NEVER had any problems with the items purchased, some of which was open box and outlet items that arrived in damn near new condition!! Oh, and another thing I found outstanding: I ordered the 2 pr of Virtus' in 2 separate orders, as I paid with split tender, using 2 separate credit cards, and I received an email to call them ASAP, as they needed to verify I intentionally ordered 2 pairs of the speakers (they're $750 / pair!!) so they wanted to ensure I meant to order 2 pairs!! Most companies would've just shipped them w/o thought that it may have been a mistaken, duplicate order, collecting the payment, than making you jump thru hoops to return the extra set if it was in error, (and having to pay another shipping fee)!!"

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5/5

2019-08-05

Tech support was excellence!!!

"Called Tech support at 9:15 pm and my system up and running at 9:30. Thanks!!!"

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5/5

2019-08-05

Had some issues with backup camera, tech had to dig deep to help!

"Install: Backup camera into 07 VW Eos. I was having a problem where the screen would scramble if the engine was running and was perfect when not. First tech felt it was that the red wire was connected on both ends of the camera, this turned out to not be the issue. After a discussion with Zane (very clear and detailed), we decided to tap into the reverse trigger for the activation and the red from the key-on hot. Problem was, we had no idea where the reverse trigger for a VW EOS was!. Luckily, Zane knew the wiring for a Jetta was the same and provided a picture for me to get to the trigger. After running a wire and tapping the wire, voila! Perfect picture, and no static/scramble. I would have struggled with it or even sent it back if it wasn't for his help. Thanks, Randy"


5/5

2019-08-03

Fair Prices & Great Service

"Hard to beat their service and prices--why buy anywhere else?"


5/5

2019-08-03

Great products and even better customer service!

"I bought a new car head unit, Sirius XM receiver and a backup camera. Everything arrived in just 2 days. I installed them myself. When I ran into an issue that I needed help with customer support was both quick to assist and very knowledgeable. They helped me do a factory look install and everything works perfectly. I will recommend Crutchfield to everyone. "

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5/5

2019-08-03

Great experience

"Radio was delivered quickly and came with everything I needed. Installation went smoothly. Awesome."

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4/5

2019-08-02

Nice radio, but brackets needed an adjustment to fit

"The Bose radio I bought is very nice and works well. I bought the Crutchfield built cable adapter and it was well made and fit correctly. This saved a lot of time figuring out which wires to match and crimping them together. The only problem I had was that the screw holes in the mounting brackets did not exactly fit the holes in the radio. The brackets are plastic and I was able to ream out all four holes to make the bracket fit the screw holes on the side of the radio. Crutchfield's instruction booklet was basic and didn't help much. Online Youtube videos were needed to find out how to get the old radio removed."


5/5

2019-08-01

Always a plesant experiance

"No matter who you talk to they are always helpful and help you make the best decision on the product that your looking for have been dealing with them for years"

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4/5

2019-08-01

Crutchfield is pretty great

"I placed an order and paid a bunch extra to get overnight shipping with Saturday delivery. After the order shipped I was notified by UPS the shipping option I paid for wasn't available in my area. A short email to Crutchfield explaining this got me a full refund on my shipping costs and I still got the item by Monday.

The only down side is that I wish the Master Instructions they sent were more comprehensive. They really only helped me in taking apart my dash, everything else I had to figure out on my own.
"

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