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5/5

2019-10-15

Outstanding Service !

"I've been at store 0922 in Langhorne Pa for 17 years and the service provided by Jeannie **** and Veronica Mc Nally is outstanding !I had a question about unit sizes and Miss **** couldn't be more helpful.Then miss McNally literally jumped up to invite me to see some of the sizes in person"

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5/5

2018-09-26

New Meaning to customer care

"Ms. Ellis Showed great interest in meeting my storage needs you should be proud having her on your team"

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4/5

2018-04-19

professional

"i Must say the GM Serina Andrews at 456 N Christopher Columbus Blvd in Phila, PA 19123 was very professional as she explained CubeSmart pricing per unit, size payment plan, other offers and policy making me feel comfortable and my items are secure. Thank you Serina now I'm hoping for a continuance of this type of service.. "


5/5

2018-03-15

Excellent manager

"All I can say Nedra Bryant the general manager was excellent "

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5/5

2017-02-04

Awesome

"My experience there was absolutely wonderful the customer service that handle everything for her and he was absolutely awesome have a definite recommend you guys to friends or family ever make me some storage space you guys are absolutely awesome and a special shout out to. Mr Ian Crockett. He was friendly kind and very very helpful if I could give you a 20*I would. Thank you so much Helen Moore"

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Verified
1/5

2015-08-29

"I would highly recommend to anyone looking for a storage unit not to rent from Cubesmart. We were told a 10 x 15 ft unit was being held for us for several days at the Fort Worth Tx location on N. Freeway and Basswood. We saw the unit in question and decided to rent it to move in the next day. We were told we could register then. The next day we pulled up with a truck load of our belongings a half hour before closing. The person behind the counter told us we were too late and we would have to return the next day. He said that he had already cashed out and put everything away. The office didn't close until 6 pm but check ins stopped at 5:30 because they take too long. We were stuck with a rental truck that had to be back that night and nowhere to store our belongings except in our garage. We have rented from Assured storage and extra space storage in the past and never had a problem. We called the 800 number to see what could be done and were offered the same size unit at another location at a rate 25 dollars higher . They make the problem and charge us for it. The manager at cubesmart was very rude and appeared to not care if we came back or not. I will never set foot "

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