" Ordered a battery pack for my Camcorder Panasonic Palmcorder 750X Model PV-L4530 Serial Number E31A11154 takes a PV-BP-18(P-V611) "

"I called the customer service number and spoke with Debra about my order and where it was. She looked up my order and explained to me that since it was a laptop battery, they come directly for the manufacturer overseas. It had been over 2 weeks since I placed the order and I was a little concerned about it. She said that once the shipment goes through customs and is cleared, the USPS tracking number becomes active and at that point, becomes trackable.

So far everything has gone according to what I expected and I feel that Cut Rate Batteries has done a great job in keeping up to date to the best of their ability."

"Do not order from them if you care about security. I did NOT create an account when I placed an order. In the confirmation email, it has a link, taking me to an order summary on their website which has a LOT of personal information which SHOULD be protected. Things such as, my name, company name, billing address, shipping address, tracking number, last 4 of credit card number, even a map with a pin pointing at the exact shipping address location. Of course I don't expect just anybody to find this, but there should NEVER be a page on a public website which can show all this private information without requiring a login. Anybody with this link may decide to intercept, change, or cancel the order with all the information found there."

"In this past, selection was great, but you might have had to wait 6 weeks or more to get your battery. Gave them another try and it was a completely different experience...night and day! Received battery within the week of ordering! As always...the freshest batteries I have found! I would recommend them to anyone!"

"I've been doing business with these guys for a few months now, and they are always amazingly dedicated to getting you what you need. Great business."

"If you have a hard to find battery this is the place to come!"

"They've greatly improved their service lately. All us-based sales and service, and also they've stocked up in a big way. In the past, I would've had to wait a little longer for orders. Now, 90% of orders ship same day. "

"I placed an order for two batteries Dec,02,2017. I called them Dec, 04, 2017 to find out how long will it take for delivery, they said two weeks because the batteries are coming from China. Two weeks later Dec, 19,2017 I chatted with their Rep to find out the status of my order, they said they would look into it and send me an E-mail with the status, and the answer was and I quote "
Hi Ramiro,
Your order will take another 5-10 days to ship.
We apologize for the delay.
Thanks,
Ben.
Today Jan, 03, 2018 I chatted with their Rep again Ben, He stated one more week. I cancelled the order, I'm hoping it doesn't take a month to get my money back."

"Ordered 2 batteries for a cordless phone. Paid $46 for expedited shipping. AFTER the order was placed and they charged my card only then did then send me an email telling me the batteries were not in stock."

"Wow....probably one of the worst online vendors I have ever dealt with....Ordered one "in-stock" radio battery 31Oct and sent email 15Nov asking for status with no answer. Received shipping info 1Dec so I called to discuss partial refund since it had been 30days to ship an "in-stock" item. Debbie, the customer service rep was not just rude, but completely off the charts. I would not order anything from this company again if they were the only battery company on the planet....PERIOD."

"Cut-Rate Product & even worse, Cut-Rate Service... I ordered a battery that was supposed to be compatible with a Dell laptop. When it finally arrived, it didn't fit. I sent it back on my own dime, only to eventually get a call from a non-helpful call center employee who offered me no solutions. Didn't care that the battery wasn't what was advertised. Only cared about their "30-day policy." No refund - not even store credit. Nice job taking care of the customer. Cut-Rate is right! Buyer beware..."

"Ordered a couple of batteries over the weekend so that they would ship out on Monday, because I wanted to have some decent laptop life for a flight on Wednesday. Well... Tuesday morning I finally got an order confirmation. So I called. The agent blamed Paypal first, saying they didn't get the payment soon enough (huh? I sell stuff on ebay and paypal is always instant, AFAIK). He then said it's sitting in the warehouse, ready to ship, but he could not change the shipping to Next Day AM because I used Paypal. I said OK let's cancel that order and replace it with another one which will ship Next Day AM. After some more rooting around he came to the conclusion that both batteries are backordered after all.

Conclusion... these guys don't necessarily know what they have in stock. I hate retailers who advertise something is in stock and then it isn't. Should be against the law."

"Order placed on back order. I have asked the status of my order a couple of times. Merchant have been very helpful tryin to determine what date the batteries will be shipped. So far, first rate customer service."