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CyberEStore.com

6 reviews
3.34 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
5/5

2011-02-10

"Hello Mr.Ralph, I recived the LED REFLECTOR today.Just what i needed.It,s been a plasure doing a little dealing with you.Fine job on getting it up here. "

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1/5

2009-09-01

"Very limited customer service. They don't keep normal business hours (9-5). If you don't believe me, call both of the phone numbers listed on their website. You will most likely receive an automated greeting with an option to leave message. I made a mistake on my order at 4:34 pm EST. I immediately called to correct my order and I received an automated greeting. I left a message asking them to return my call as soon as possible. Called back next day 9:00 am EST but never got anything but the automated greeting. Called every 15 minutes until 10:45 am EST. I was concerned I wouldn't get my order on time, so I placed another order with a different online vendor at 10:50 am EST. Finally got a real person at 11:05 am EST. Cancelled my order. CSR said she just got in at 11:00 am EST. "

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Verified
5/5

2007-02-08

"I received a defective card and CyberEStore took care of it really quickly. After I contacted them they gave me a RMA number and shipped me a new one using expedited shipping. Although my first card was defective (no fault of CyberEstore) the way they handled the exchange was great!"

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Verified
5/5

2006-09-28

"The product arrived as specified and the price was quite good. The only down-side to the transaction was the lack of shipping choices on the web site. Otherwise, a fine purchase experience."

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Verified
5/5

2006-03-29

"I purchased a Dvico FusionHDTV5 lite card, Received it fast and all my questions where answered fast. Thanks for the help, great price and fast turn around on my order. I'll recomend you to all my friends!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support

Verified
1/5

2005-12-18

"Zero service! Utterly dissatisfied! I placed an order for just under $300, and the amount was deducted from my credit card within minutes, but the order status is still 'pending'. I have sent 2 emails to CyberEStore with absolutely no reply. Only email received is order confirmation. I dont know if I will ever receive the goods!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
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Delivering products damage free
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Ease of checking delivery status
N/A
Overall technical support
Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Being easy to reach
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Resolving problems
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability