"Great easy to use website, timely shipping and great products. "
"4 months ago I ordered a helmet from my local store. They said it was in stock in another store and would be there in a couple days. After a month of calling to check on its status I was told it was never ordered. Previously I had been told 4 times it would be in any day. Once I specifically asked if it had in fact been ordered and was told it had. Next I ordered a helmet on line. It was sold as an open box. I do not think open box should mean cracked chin bar and missing vent parts. Box showed no signs of transit damage so I have to believe it was packed broken. Cycle Gear did take it back but after 4 months I still do not have a helmet."
"Both the team at CG online and in store are very helpful and professional. Returns have been hassle free."
"Ease of return process. Will definitely coming back."
"Ordered a rear tire, was delivered quickly, and installation was 10 minutes. "
"These guys are great. Bought heated pants on line and had it shipped to store. But I didn't get my Military Discount. They contacted Big Cycle Gear and got my discount refunded to my card. They covered operation of the pants and made sure I was completely satisfied. "
"Excellent customer service!"
"I ordered the Bilt Power Helmet online. With free shipping, it was here in less than 48 hours. It fits well, easy to use. "
"Easy shopping experience. The helmet looks very well in real life. Waiting to prove it for a ride."
"As expected. Price was a little high for the value "
"I have a local store so can only share from that perspective. When something is not in stock at store, I have the luxury of ordering online, with return in-store same as if I purchased in-store.
I've placed a few orders from the online store and have been pleased with the Customer Service provided me both from the online store and in-store.
Both in-store & online offer the (limited) price matching and product knowledge sharing."
"Anytime we go into one of their stores the staff is friendly and helpful/knowledgeable and this location was no exception. "
"Good looking product that fits great is easy to install.
Great price and quick delivery "
"Brandon at the Tinley Park, IL location is a great guy. Knowledgeable, friendly and courteous."
"fast shipping, great coat. couldn't be happier"