"It was my first time ordering from this vendor. The shipment arrived on time and I love the new desk. thank you !"
"Shipping was free and delivered on time and no damage. I would recommend buying from Cymax stores. Would use site again."
"Good product, sent fast. Customer service person was nice."
"The shipping box was damaged. Apart from this, the product was very shoddy and poorly put together. I contacted Cymax, and we are returning the article. I was told by the first CSR I spoke to that I would have to pay the return shipping and a "restocking" fee to do this, so I contacted Google Protection to resolve this.
After contacting Google Protection, the Cymax customer service was excellent from that point on. They called me the same day, and gave me a total refund without having to return the product. They did ask me to provide some pictures for the manufacturer, which I did.
"
"Fast shipping! Good price and descriptions. "
"Customer service was very friendly. I was worried that my order would be damaged from the weather during shipment, but I was relieved to find the packed was wrapped in plastic, and not just cardboard."
"Cymax often has the best price among online retailers for furniture. Selection is large and quality is similar to Overstock or Amazon (often the exact same models). Items arrive on time and in good shape via free shipping. Cymax keeps you informed with order status and shipping info. We've never had a problem and will continue to shop here."
"The unit was very easy to assemble and was just the size I needed for my living room."
"Fast shipper! I ordered on Monday which was Labor Day and received my order on Thursday:) I liked the chair I ordered and was pleased. I am glad I took measurements and compared because chairs look larger in pictures than they actually are but because I measured the chair I had and ordered one with similar measurements, I was very pleas d."
"Excellent customer service and products. All items ordered total of six received in less than a week. All in excellent condition."
"Excellent product - shipping was extremely fast. I am more than pleased with cymax and their product."
"I found exactly what I was looking for, saved lots of money and free fast shipping. "
"The product looks good and very competitive price. I placed order by calling the Cymax store number and agent was very polite and knowledgeable she answered all my queries and did not push me to place order, she was so good and made me comfortable to buy this product. I would recommend to everyone to buy products from Cymax."
"I received the product in a timely manner. The quality is nice and it is attractive. It came with a little indentation crack on top right corner that wasn't very significant, it had a touch up pen to fill in the color. It was missing "8" flat head screws for a drawer railing so had to get in touch with Sauder Woodworking to have it mailed to me."
"Recently purchased a TV Entertainment Center from Cymax. The ordering process was very easy. The representative was very knowledgeable, and helpful! The delivery was prompt, and accurate. The product was better than expected. The directions manual was very understandable, and accurate. We are quite pleased with the finished product. We will certainly consider future purchases from your company. Thank You!"
A rep from Cymax Business, CymaxTK, has responded:
“Hello,
Thank you for your review though we are sorry to hear you are not satisfied with your order.
One of our mediation agents will contact you by phone or via email shortly to address any issues you may have.
Kind Regards,
Cymax Customer Support”