"I ordered an a Tundra bed extender on 12/3 to be picked up at DCH Freehold. I just logged in to check on the status since it has been 7 days now and see it was canceled. No notice. No reason. WTF? "
"Had to cancel an accidental order and they were quick to resolve my issue. "
"Order not ready for pickup so tried to cancel order but message to email address listed for DCH Freehold (****@****) bounced back."
"I had previously given the dealership strong ratings for their work with me on the Sales and Financing end, and I continue to think that's the case. However, when it came time to retrieve my registration and plates I was assessed a $30 UPS fee for delivery. I sought out this dealership, which is a ninety minute drive from my home, because of the inventory of cars. After purchasing an expensive car, I would have thought the dealership would waive a petty $30 fee for someone requiring a three hour round trip for plates. It has left me annoyed."
"Counter folks are always nice and attentive. Appreciate their organization "
"I ordered these parts, jul12, no isea where or when it was shipped, got a rec'pt a few days after ordering, with only a tracking #, no shipping provider, had to google which carrier this tracking number was used by! Assinine and horrible customer relations and proceedure! "
"Saleswoman Ann Kaplan was phenomenal!! I would give her 5 out of 5 stars. "
"Ordered parts over a week ago and still not shipped? Quick to take the money though. "
"Alex drives a hard bargain but very thorough. Margaret was instrumental as well"
"Everyone was doing their job "
"Very happy to see that they offer online purchasing for original Toyota parts & the option to pick up at dealer. I would only say that maybe lower the shipping minimum to home to $50 instead of $75 but otherwise it was a seamless experience, I received my parts the following day!"
"I ordered a part that was ready the same day. "
"I ordered the wrong part and the sales rep helped me identify the correct part. He then ordered it for me. He also said he would take care of refunding the charge for my purchase of the wrong part. Extremely helpful.
The correct part came the very next day. This time the sales rep helped me install the part. Again, a very helpful person. "
"Ordered an expensive roof rack from Toyota, delivered on time but box was ripped open and not taped closed. "
"I placed the order for a part and it arrived a very next day. It was a prefect fit to my vehicle."