ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

116,435 reviews
4.56 / 5
Shopping  •  Apparel



Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
4/5

2018-02-07

" VERY GOOD, THANK YOU. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2018-02-07

Cool BOoc

"It went really well last time, so i hope it goes well again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2018-02-07

"Ordered here before Great"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2018-02-07

news flash on NEWSIE hats!!!

"Great price for the hats I need for a low budget and poor school program! I appreciate all the help I can get to costume my kids! Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2018-02-08
A rep from DHgate, DHgateCustomerSupport, has responded:

“Hi afredrickson,

Thank you for your continued patronage! We are looking forward in doing more business.


Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Riane
Customer Service Center
DHgate”


Verified
4/5

2018-02-07

short fast shop

"i would like a more speedy delivery for a cheaper cost "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2018-02-07

light up my life

"found book light for our school. couldn't find them anywhere else. you make us very happy. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2018-02-07

dope **** stuff

"Got exactly what I wanted, no bs looking thru tuns of pages, gr8 search enginge for there stuff."

Detailed Review Benchmark + -
Pricing of products and services

Verified
2/5

2018-02-06

Good prices, slow customer service

"I love the prices, but waited almost 45 minutes to talk to customer service about a payment issue. This needs to be addressed"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
2/5

2018-02-06

"Your checkout process was horrible. I had to reenter my information 4 times to make sure it was correct. You kept deleing what I had previously entered. You need to improve your shipping and billing address entry process."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
2/5

2018-02-06

takes too long to dispute

"still have a dispute pending, console is unresponsive!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2018-02-07

"Great website, love the shoe options."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2018-02-07

Unbelievable first experience

"Maybe this is too good to be true, but if the knives come and are in good condition, I'll definitely be shopping here more. Never heard of this site, by the way. Might look into some more advertising. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
1/5

2018-02-07

If I could give 0 stars, that would still be too generous

"I am posting my review on multiple sites cause I believe it is good karma to share the truth and hopefully save others the horrible experience I've gone through. I never write reviews but this is the worse customer service I have ever received. First the wedding dress I ordered from merchant 'Ourfreedom' was NOTHING like the dress I was ordering. It took several weeks and a lot of work and time to finally get a refund. Dhgate told me that they would refund me the shipping fee. Fast forward to 3 months later and about 6 live chats. I am told that I will finally get my refund. But then I get an email saying that I received a CREDIT in my Dhgate account to put towards another purchase. THAT IS NOT A REFUND. Now on my 7th chat I am pretty **** off and I'm not someone who loses their cool very often. The representative keeps telling me that's how they refund money and that I should use it towards another purchase. He/She named 'Sid' refused to put me through to a manager or supervisor saying that managers don't do live chats and that he/she had no idea when a supervisor might be available. Are you kidding me?? Then I push and ask what other options there may be for me to get my money back. I am told that I can withdraw my money from the Dhgate account but will be charged $25! This company lies to their customers. It is unbelievable. I wish I had read reviews before embarking on this 6 month torture. I hope this helps someone save their time and money. TRULY - BEWARE! - STAY AWAY FROM DHGATE! WORSE CUSTOMER SERVICE AND MERCHANTS! PRODUCT WAS NOTHING LIKE IT WAS DESCRIBED. "


Verified
5/5

2018-02-07

Top Shop

"Used to deal with you when I had my business lots. Thanks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2018-02-07

Great Gear!

"Easy shopping. Easy checkout."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases