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116,435 reviews
4.56 / 5
Shopping  •  Apparel



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Verified
2/5

2018-02-03

Guest checkout

"You shouldn't force people to make an account. I know its no big deal but its annoying and you probably lose out on some customers that don't want to make an account. Guest checkouts are nice."

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Verified
2/5

2018-02-02

sizing charts are inconsistent

"Every store has a different size shoe. Normal US sizes are way of when I've ordered before. Sizing charts are not specific to that store. A random blurry chart is put up that isn't consistent with the actual shoe size. I never know what size to buy. It prevents me and others from making purchases."

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Verified
3/5

2018-02-01

No response from seller or customer service

"i bought a jacket and already paid for it but the seller didn't shipped it and didn't respond to my msgs.
than i try the customer service and didn't get an answer.
than the order cancelled but i didn't see my money back- now i bought it and pay again will waiting to see my money.
"

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Verified
5/5

2018-02-05

bikerdave47

"have purchased Several mens watches, mostly satisfied...some Delivery problems had to be addressed thru customer service, but Were resolved."

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Verified
5/5

2018-02-05

"Best on the internet for shopping"

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Verified
5/5

2018-02-05

"prefiero calificar cuando termine la compra"

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Verified
5/5

2018-02-05

So far, so good

"Ordering was a snap, now waiting for order to arrive."

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Verified
5/5

2018-02-05

hello

"good excelence very happy"

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Verified
1/5

2018-02-03

Visa Verification Process is TERRIBLE!!

"I've been trying for about 5 days now to place my first order on DH Gate. Your customer service is terrible. My last correspondence with a live chat agent they told me to reach out to ****@**** which I did twice and they didn't even respond! The entire issue was with visa verification but there is nothing wrong with my visa. I have been using it for years without issue. DH Gate is the only online retailer that can't process my order. If it wasn't for my daughter really wanting these shoes, I would have never tried again!!"


Verified
5/5

2018-02-05

Lots of Hair

"Large selection of hair to choose from at a reasonable price."

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Rep reply posted 2018-02-06
A rep from DHgate, DHgateCustomerSupport, has responded:

“Hi cooperk60,

Thank you for your continued patronage! We are looking forward in doing more business.


Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Riane
Customer Service Center
DHgate


Verified
5/5

2018-02-05

Very reasonable.

"Other site's sellers are generally suspicious.
So I decide to buy from some retailers who are here.

I'm satisfied with cheap and reasonable items.
thank you.
"

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Verified
5/5

2018-02-05

A Gem

"Interesting Items, very well priced and always look forward to receiving new things."

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Verified
5/5

2018-02-05

Great 1st order. Easy looking for items.

"It was easy to find the item i wanted, after a mistake by my part the site lets you correct your order details."

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Verified
5/5

2018-02-05

GOOD STUFF

"Been having great success with most orders. Only one out of past 10 orders took more than 2 weeks to receive.












"

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Rep reply posted 2018-02-05
A rep from DHgate, DHgateCustomerSupport, has responded:

“Hi kgoslee,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,
Sil
Customer Service Center
DHgate.com”


Verified
4/5

2018-02-05

"bonne expérience, livraison longue mais tarifs attractifs je recommande"

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