"I placed an order with 1200s.com for an SL-1200MKII tonearm replacement. I didn't read all the bad reviews until AFTER i placed my order; needless to say, I was very nervous.

After a few days passed without any further communication besides my order confirmation, I had come to accept that I was probably going to be another dissatisfied customer complaining here.

Finally, after 5 days, I received a confirmation that my order was shipped.

I received the tonearm a couple days later. It appeared to be new, so I went ahead and installed it, and it works perfectly!

So besides the slightly slow shipping time, everything else went fine. I am satisfied with their service. "

"This company is either fraudulent or embarrassingly incompetent. There seems to be a consistent theme here - an order is placed, credit card is charged, and then...nothing.

I placed my order for two refurbished turntables in December, the waited for months with no communication. When I inquired as to the order status in June, I found my order had been simply cancelled.

But no refund. Just more deafening silence.

Despite my repeated attempts at clarification, explanation or just some sort of communication, I may as well not exist. They are completely unresponsive to any attempt at contact. They simply do not care.

This appears to be the company's modus operandi - take your money, then either not ship or cancel. But keep your money. And that is that.
I am now forced to follow up with the credit cart issuer to reverse this charge. I will also to looking into my legal recourses, because this is fraud, plain and simple.

Beware."

"Frankly, I am completely stunned by the way 1200s.com acts. My story is the same as many people here: I placed a fairly large order of Technics spare parts (total of $137.26 for 7 items + shipping). I received a confirmation email and then... nothing.

About a month later I found the order tracking function on their page, which stated "drop shipment cancelled". Tried to contact the company by replying to the confirmation email and by using the contact form on their pages. No reply. I didn't try to call them, though, as that would be expensive from Europe and somehow I simply can't see the point in a web store that does not have the time to reply to emails but does answer the phone.

Where I come from, web stores that can't deliver their orders refund the money. This does not seem to be case with 1200s.com. Taking the money without giving anything in return is called stealing, which was a crime last time I checked.

Usually I take occasional losses pretty calmly, but there just isn't any excuse for the way this company seems to act. That's why I'm considering filing a police report or some such legal action. So needless to say, I can hardly recommend 1200s.com to anybody."

"EMF A;WE F;KAJR GJQRNFALQKWEF[OQI4RF[IO4CIC OIEFc"

"Parts were advertised as "in stock." After ordering on Jan 31, it took 17 days to be notified that some of the parts (dust covers) would be back ordered until the 26th of the month. March 2nd, over a month after I ordered the parts and a week after I was promised they would be in stock, I asked for the status of my order. Victoria responded again that the order has been pushed to the second week of March and she'll "be back in touch with you when [she] gets a specific date." At the end of the second week of March I asked for news on the order and I got a rude response from Victoria saying she already "stated" that it's back ordered and that she already "stated" I could cancel my order. So I did, went to a competitor where I bought new dust covers and had them shipped same day. For a cheaper price too!

The cherry on top? After receiving an email confirming that my order is canceled, I receive an email notifying me that my order shipped the next day. wtf."

"Two turntable belts ordered, two shipped, and two received in reasonable time. However, Visa statement shows full amount charged TWICE, once at order received, once at order shipped.
Company non-responsive to phone messages and email.

15Dec09: Company responded that extra charge was credited on 11Dec. They claim the error was a software fault and that many were affected. I'll append this review when the credit shows on my account.

07Jan10 Extra charge was credited on 11Dec09, as claimed."

"Run, don't walk from 1200s.com.

This review is my last-ditch effort to get any kind of contact out of the company. The next stop will be getting my credit card company to retract the payment -- the first time I've ever had to do that.

I placed my order back on September 16th, got a confirmation, and my card was charged. Then the silence began. After a few weeks (their website said they were moving and would be unavailable) I started contacting the company to get the status of the order. Nothing.

It has been almost 3 months since I placed my order. I have repeated emailed, left voicemails, and used every contact and status-checking tool on the website. Nothing.

The most I can find is a status last updated 9/24 that says 2 items were shipped (yeah, right!), one item is sold out and one item is backordered. So all I can figure is they are holding the 2 in-stock items and then lost the order or something.

I have requested that they ship what they have and credit the balance back, but again, have not received any response whatsoever from this company.

If anybody is home, this is your last chance before I call my credit card company. What a way to run a business.

edited to add: After this review they did get back to me and shipped most of my order. There is still one little item remaining, and I have received no further responses to my inquiries as to it's status. It's mostly a perverse sort of experiment now to see if they ever ship it. Bottom line -- their site shows lots of stuff and low prices, but it ain't in stock and they probably ain't gonna send it to you if you buy it!"

"*Edit*

I've received my merchandise, with the exclusion of the backordered item.

I feel the need to address the distortions in the reply to my review. First of all, I placed my order on August 26, and the item shipped via UPS on September 9. That's fifteen full days, or ten business days. At the time I made my order, there was no notation on any product description about any product being out of stock (although I'm sure there's one up there now.)

Second, my order was shipped via UPS Ground, not the more expensive (and faster) USPS Priority Mail shipping that I paid for. Again, this change was made without contacting me, the customer, or asking me about it in any way.

Third, the email containing the notification of the tracking number and the refund of the backordered items to my credit card did not happen until late September 15, five full business days after the item was shipped. I'm sure the fact that these emails did not arrive until after I began complaining on voicemail and here was purely coincidental, and not a reflection of hurried damage control measures.

Lastly, I did try to contact Mr. Davis M. using the contact info he left here, during business hours. I was directed to yet another helpful voicemail greeting suggesting I call back during normal business hours. For two complete business days, every single number and extension I dialed to try to talk to any human being at 1200s.com/djproaudio.com went straight to voicemail, and the frustration of that communication-free experience led me here.

It seems like only my public posting of a negative experience with this company was enough to shake them loose from their communication embargo.

I remain unsatisfied with the level of service I've received through this whole transaction.

Davis M., automation is no substitute for proper communication and engagement. The customer may be able to check their order status with a link, but is there any compelling reason your company cannot send that link out with the order confirmation email? Is there any compelling reason not to email a customer with tracking details immediately upon an order's shipment? Is there ever a good reason to change shipment methods without asking the customer first, and refunding any difference in shipping rates?

Engage your customers; no one likes to feel left out of decisions involving their money.



*original review starts*

Terrible store. I placed an order over two weeks ago (and paid for priority shipping), received a confirmation email, and since then, no contact at all. I've tried calling their offices several times, got only voicemail, and left a message. I tried calling again today, again nothing, so I left another (angrier) voicemail. After an hour of wandering around their multiple different online store sites, I finally found an order status form which seemed to suggest the my order had been placed on backorder status for 4-8 weeks based on one of the order items (four screws) being unavailable.

This is absolutely ridiculous if true, the proper course of action in this case would be to contact the customer (me) and ask whether they want the whole order to wait for the backordered item, (I don't) ship the order segments separately, or cancel part/all of the order.

I'm extremely frustrated with the unprofessional treatment and downright terrible customer service I've received from this retailer, and I would advise others to avoid business dealings with this retailer, unless of course you happen to enjoy frustration and voicemail greetings which helpfully suggest that you call back during normal business hours when you've called during normal business hours."

"Didn't know what to order, the rep I spoke to was very knowledgeable, and patient with me. I appreciate that. I didn't know the terminology, and he sat there and explained everything to me. Thank you. Ordered late on a Monday, shipped Tuesday, got here by Friday. I put the belt on, and now my turntable works! THANK YOU THANK YOU THANK YOU!"

"Everything was received in a timely manner as promised. The merchandise was well packed and protected. I am totally happy with my purchase and the customer service with this company."

"Sent me an e-mail saying my speaker had shipped on 15 July, but several weeks later when I started asking when I would receive my speaker I received another e-mail saying that it really shipped 25 days later. No explanation, no notification until I complained. The speaker was improperly packaged and it arrived with a bent frame. Bottom line, this company sucks.

The Sales Manager, Davis M., stated that “This order was picked up by UPS on July 20th. It was delivered on Aug 17th.” That was incorrect. USP records show that the item was billed on July 20th, but was not delivered to UPS until Aug 10th. Bottom line late delivery had nothing to do with “UPS local delivery”; it had to do with this company delaying delivery to UPS for approx 20 days.

In addition I chose to not return the bent speaker because I didn’t want to wait another 25 days for this company to send me another speaker so I straightened the bent frame myself. So my opinion of this company remains unchanged, they delayed shipment and they packed the speaker badly. "

"Very dissapointed with this company.
My order still hasn't been recieved and I am left with a bill and no product.
To top it all off I have had no contact from this company after leaving many messsages on their order help phone line and through their email channels asking for help pleading for reply or a reponse in regards to my purchase. Its now 4 Months since I initally ordered from this company. Alas I think the likely hood of me getting my product let alone my money back is slim. Infact I'd be supprised if I even get a reply to this message. BUYER BEWARE!

To the company. I challenge you to prove me wrong!
"

"I bought a set of refurbished 1200's from this company. They were responsive and helpful from the beginning. I was on a wait list, hoping to get them in time for a surprise birthday present from my husband. When my turn came up, and the decks were ready there was less than a week until his party. They made sure the decks got to me on time, from the other side of the country. They offer a fabulous warranty, and when we had an issue with one of our decks, they immediately made the most practical arrangements for repair- working with a vendor local to us, and taking care of all costs incurred. This is a great company, they do good work and have great customer service. I would recommend them highly to anyone looking for this type of service or goods."