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1/5

2020-08-09

Scam and fraud

"I had placed order for isolate protein and I have never received my item and when I asked for money they never refund that .i had to go through my band and file the dispute. That’s shady business and FRAUD . I wouldn’t recommend it to anyone."

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4/5

2019-06-20

Works for me

"Although i have a supplier that is closer to me, they don't carry what i get from DPS. I have never had an issue with delayed services, and being half the country away, 4 day arrival form ordering isn't too bad. The only issue i ever have with them is that at times when i want to order my product, the web page doesn't complete the action once i add it to my cart, it just spins. Its hit or miss with that issue. Other than that, they have a good selection, and are secured for ordering. "

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1/5

2019-05-29

terrible customer service

"I placed an order with an international credit card, they refused it and took a long time before notifying me they cancelled my order without proposing any solution or commercial gesture.
Fortunately I have a US issued credit card that I will use to spend my money on other supplement stores.
"

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1/5

2019-04-19

Terrible unprofessional customer service

"I had a very bad experience recently with DPS and won't be doing business with them again. I purchased 2 twin-pack bottles of a product therefore 4 bottles total and was charged for it, but when I received my package there were only 2 bottles. I immediately called and spoke to a man who said he'd take care of it and I'd receive the missing bottles in 1-2 days. After 4 days I never received anything and called back, this time speaking to a rather rude lady who told me they were out of the product and it would take 2 weeks to come back into stock. She said "I don't know why they didn't notify you but this is the situation." Instead I just opted for a 50% refund since 50% of my order was missing. The next day I saw the refund post and they had subtracted the total shipping cost from the refund which doesn't make sense since this was 100% DPS nutrition's mistake which they needed to correct. I called back and spoke to the same rude lady who proceeded to argue with me and then eventually agreed to refund me half the shipping. I was persistent with calling DPS and wasting so much of my time for the principle of not letting them rip off customers regardless of the $ amount, and for them to correct their own mistakes. Two days later I still didn't see a refund for the shipping so I called back and spoke to the same lady who said "It'll get done, we have to wait for our accountant to come in." Seriously an accountant just to issue a refund? I recommend just doing business with a reputable retailer instead of the unprofessional and very poor customer service at DPS nutrition."

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5/5

2018-05-18

so far so good

"this my third order from them, last order the vanilla flavor was out of stock so I ordered strawberry instead.
turns out my stomach did not like the strawberry flavor, I called them, and with no issue at all they sent me a replacement and a shipping label for the strawberry to be sent back. great costumer service so far.
I am happy.
keep on the good job.
"

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5/5

2018-03-06

Ive used DPS nutrition for over a decade. always my go to place

"DPS nutrition is always my go to place for supplements. I can't tell you how many DPS shirts I have gotten throughout the years. Wearing one as I type this. Sure, sometimes you find better pricing on a special promo from another site on a single item..... but day in day out, their pricing is always good.

Shipping prices are fair. Customer service is good. if there is an issue I can talk to an actual person on the phone. I have been a good customer, and they have been good to me. Will continue to buy from them.
"

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1/5

2018-02-23

Horrible

"I had a horrible experience with this company. They failed to tell me that the one item was out of stock when I had ordered my items initially. They did not ship my entire order until days later because of that. They used the wrong address for my shipping address so I had to call UPS to get it fixed. They screwed up my items that were in the order and then failed to send me one of them. To top it off when I talked to customer service they were snippy and unapologetic. Next time I will be using bodybuilding.com. Very disappointed I wanted to give my business to a smaller company. "

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Verified
1/5

2016-03-12

All that glitters is not gold

"With so many websites out there to purchase supplements from, my experience with DPS Nutrition has been extremely disappointing. Each order I have placed, I have placed because of "specials" they ran. However, each time my shipment has arrived, the promo item was nowhere to be found. Tried contacting customer service and was promised it would be made up on my next order only to have it happen again when I notified them of my next order. Check out one of the 100 other websites to purchase your supplements from."

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Verified
5/5

2015-05-15

"Order came in last night. Fast and great prices. Good customer service. I made the order on Monday 11 May, at my door Thursday 14 may......Great job."

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Verified
5/5

2015-04-15

"I ordered product on Tuesday afternoon 04/14/15 and received product Wednesday afternoon 04/15/15! More than impressed. Always gonna buy from DPS Nutrition."

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Verified DPS Nutrition Shopper
Verified
5/5

2014-09-11

"Recently ordered several items from this company. Order was filled and delivered quickly with no problems or errors. Would definitely order from them again."

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Verified
1/5

2011-07-27

"Ordered over $130.00 worth of product from these ppl and they sent an invoice stating that a couple items were shipped...but they were no where to be found inside the shipping box...

BEWARE!
"

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Verified
5/5

2010-08-13

"Best price with shipping that I found anywhere.
Order shipped and arrived within two days.
Every step of the process was smooth and quick.
I will continue to shop here for everything I need.
"

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Verified
5/5

2010-06-01

"I've been shopping DPS for many, many years now. Hands down they have the best prices of any other Internet supplement supplier.
The site could use a little more information on the supplements themselves, but service, price and shipping time are by far the best I've used. I've been training 26 years. You could say I've bought some supplements.

I simply won't shop elsewhere, for any reason. DPS has earned my loyalty after years of great service!
"

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Verified
2/5

2009-08-04

"The prices look good, but they don't have it together on their stock. I placed an order and a few days later I noticed I didn't receive shipping information. I called and it turns out an item (IntrAbolic) was backordered for 2 weeks. I try to strategically place my orders, so it is frustrating when something is supposedly in stock when you order but actually is not. For instance, I placed an order on bodybuilding.com yesterday and could have added the IntrAbolic to my order and been done for $4 more."

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