"The battery wasn't delivered, was sent back by UPS. I sent the following message, but haven't heard anything yet - can someone please get back with me?
Thanks,
Jeff
Dear DS Miller Representative:
It is my understanding that UPS tried unsucessfully three times to deliver this computer battery to my daughter at college while she was away, and has shipped it back to you. Once you receive it, can you please re-ship to my daughter's address below?
Could you please respond to let me know that you received this message?
Thanks,
Jeff Bauer
Dear ****@****,
Shipping information has been updated for your order, placed with DS
Miller on June 16,2009.
==================================================
SHIPPING DETAILS
==================================================
DS Miller included the following items in package 1 of this shipment:
1 of GATEWAY M285-E Laptop Battery (Equivalent)
Shipping Carrier: UPS
Ship Date: June 17,2009
Shipping Speed: Standard
Carrier Tracking ID: 1Z9285890373036762
Your shipping address:
Tyler C. Bauer
1114 CLEMENT ST APT E
RADFORD, VA 24141-2635
United States
If you have additional items in your order, you will receive an e-mail
when those items have shipped.
QUESTIONS?
If you have questions about this order, including the status of your
shipment, you can either visit http://www.amazon.com/wheres-my-stuff or
e-mail ****@**** to get in touch directly with DS Miller.
**************************************************
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"
"I ordered a new battery for my GPS/PDA and it doesnt seem to be able to charge at all, had to go back to my original battery.
shipping and purchase- good
quality of item- bad"
"I found a battery for my laptop with these guys and they were cheaper by 30 to 60 dollars than a lot of other sites, some big names. I also needed a replacement AC adapter for the same laptop. They didn't have the exact model number, and didn't have any info about compatible replacements. I trie their customer service number three times. All three times I got a message about "unusually high call volume" and to try back in ten minutes. I found the info I needed elsewhere and decided to place my order anyway. I placed my order (6/8/09) and was redirected to a confirmation page. I didn't receive an email confirming the order, or with an invoice. I would have liked that. The next day (6/9/09) I received an email with my order number and the UPS tracking number. I chose UPS 3Day Express. My battery and replacement A/C Adapter came 6/11/09.
All in all, a very positive experience. I was a little concerned about not being able to get through to customer service, and didn't like that I didn't receive a confirmation email right after placing my order. I would order from these guys again in the future."
"I purchased a camera battery charger that was described as compatible with my camera. It was not. I was unable to get any response online or by phone from DSMILLER. I was stuck with a useless $60 product."
"Great service. I called their customer service to place my order over the phone rather than over the internet. The rep was very nice and professional. Their prices were lower than most others and the items arrived quickly and work great. Thanks!"
"They did a great job and the battery had a new date code. Thanks "
"I chose DSMILLER.COM to purchase a leather camera case for my wifes new Exilim. Case for this camera only fits this camera and DSMILLER.COM showed a nice red leather one in stock. I ordered on 1-16-07, two and a half weeks ago. A week went by & not even an order confirmation email from them. I contacted them to see what was up. They said they always send confirmation emails and I must have missed it. (Wrong) That evening I received the confirmation email. Next day another email from them announcing the case was backordered and I should expect it in a week. Now, another 10 days later still no case so I called again and was told I should wait another week. The customer phone rep confided in me that they get deliveries weekly from Casio but they don't have a clue what is included in each delivery. Sounds to me like they inventory truckloads of overstock and store returns and they only get what their suppliers need to get rid of each week. Not a good way to run a catalog business. The case is now a belated gift so I am canceling my order to buy one directly from Casio. I can't recommend doing business with DSMILLER.COM."
" My battery was delivered to the wrong address by UPS.
When I asked DSMiller for a refund, I was told, I would have to wait until the "order was located."
They are refusing to refund my money for something that is entirely between their company and UPS.
I would never do business with this company again....
I have a series of emails between myself and DSMiller.com for anyone interested."
"I ordered a "PureAV AP41300-12 Home Theater Power Console with Phase 6 PureFilter and 13 Programmable Outlets" on December 22, 2005. Their web page said that this item was "in stock". A couple of days later, I get an e-mail stating that this product was "backordered". When I inquired about the approximate date that this item would be in, I was told that they would receive a new shipment on 2/1/06. I wasn't real happy with this, but I decided to wait it out. Well, on 1/31/2006, I get another e-mail stating that my order has been cancelled. When I replied to the e-mail to find out why my order was cancelled, this is what I was told: "The manufacturer is delaying these and significantly increasing prices so we are unsure at this point what the new details will be." So, it sounds to me that, even though I had already made the purchase for the price that they had listed, their price went up, so they were not going to honor my purchase.
I really don't see how they can do this, legally, so I will be looking into this further. What's really crazy is the fact that they still have this same item listed on their website for the exact same price that I ordered it for.
"
"I bought 2x Sony (compatible) PD170 batteries which were advertised as 6000mAh but when I received them later (good communication, good speed) they were actually 5400mAh (which is a lower capacity, meaning the batteries will not last as long as the listing stated) I complained and they handled it perfectly:
Hello,
Thanks for the email. We post on our website what we are provided by our manufacturer. It appears there may be an error in their data to us. I am forwarding the information you have provided to them. Thanks for the info. Please try the batteries. If you are not satisfied, we will gladly issue you a RMA (return merchandise authorization) for full refund. We value your business and if I can be of further assistance, please contact me.
Regards,
Mike Waggener
DS Miller"
"I ordered two batteries for my two Nokia 918 phones. The batteries arrived in good condition, but no combination of five chargers and two phones, all Nokia original equipment, would charge either battery. I called customer service, spoke with "Toby," and described the problem. He issued me an RMA, and I returned the batteries at my expense. DS Miller promptly credited the purchase price of the batteries to my credit card, less the original shipping charge."
"At first rate supplier. Our company placed several online orders the same day with 4 vendors. Two did what they said; two did not. DS MILLER shipped when they stated and the merchandise was correct. Because Carolina Academic Press uses reviews to pick online vendors, we try to praise reliable companies."