"Saw a listing for The Silent Call 1921 which is a lost film , sent an email to ask for confirmation that they had this film from 1921. Never got reply. Have many other lost films listed almost certainly they are drawing in hopeful buyers without product . They are in Pakistan . "

"The DVD I wanted was $5.00 and they initially said $2.50 for domestic shipping. Once I got to the final page they were trying to tack on another $45 for international shipping. This is when I figured out they were in Pakistan and this was a scam. AVOID THEM. "

"Ordered 7 DVDs, cost $62 but shipping was $202...ridiculous. I never finished the order. No DVD is worth that cost"

"I rarely comment on companies and their reviews. I read the reviews of DVD Planet, and they seemed to be several years old. So I figured I would give them a try. I placed at initial order for about $60, and promptly received the order. I then followed up with a $160 order, which I promptly received today. I am very pleased with their prices and promptness of delivery, and I highly recommend them."

"Ordered 1 DVD, paid the extra $ for 2 day shipping, has been 5 days, (4 business days) still no DVD, and the USPS has no record of the tracking # given to me for my order. Will never use them again!"

"Avoid. DVdplanet.com cancelled my purchase without attempting to contact me first. Did not offer to honor my purchase, simply canceled it. Claimed it was due to credit approval but nothing was sent to me regarding this until it was canceled. Credit card says there were no issues."

"Looked all over the place for a certain DVD title. They had it listed but as "Backordered" so I decided to order the DVD, plus a couple other DVDs. I could have gotten the other DVDs cheaper elsewhere, but since they said they could get the one I really wanted I decided to do all my business with them.

Next day I got an e-mail saying the DVD has been discontinue and would not be available to ship. No big deal, things happen, they probably wouldn't realize this until they try to buy it from a vendor. I'm disappointed yes, but I understand.

I continue my search, and DVDplanet comes up again. They know they cant get that DVD now, so why is it still on their site? I email them asking that very question. My only response is my issue has been forwarded for further review, and I would get an answer within 7 days.

17 days later no response, and the DVD is still listed. I believe they are using this tactic to get people to buy from them when they have no ability to fill the order."

"Placed an order for 2 dvds. Got an order confirmation e-mail, and after 4 days nothing more, so I checked order status on the web, and it said I had no orders placed. E-mailed support to find out what happened to my order, and never received a response. Will never place an order with them again, no matter how good the deal."

"I purchased two DVDs from this company. They confirmed my order, then cancelled it the next day without the courtesy of letting me know. For the hassle, I would not order from this company again. Apparently, they skimp on customer service so they can cut DVD prices."

"Placed order for 2 DVDs. Order was canceled with NO explaination or reasoning given. Order was simply removed from order history as if it was never made. Seemingly unprofessional way to handle a business."

"Fraud.
Order was not shipped in time. Called in and cancelled order with live Customer service.
Later got notification that order was shipped (one week later).
Called in and was advised to refuse shipment. Packages had been refused. Still no credit as of date. USPS tracking showed packages had been received by them on 06/20. Their customer service emailed me back (07/01) indicating:
"As soon as the parcels are received back at our warehouse. Your
patience concerning this matter is greatly appreciated.

Thank you very much for the email. If there is anything else we can do
for you feel free to give us a call at one of the numbers below, or
send an email.""

"I have made many orders from DVD planet,
they offered me a good price in DVDs, and a very acceptable International shipping rate"

"Ordered 17 dvds on Feb 13, 2003. I got the confirmation afterwards. The next day the order was denied due to insuficient funds on my PayPal card. I didnt have time to cancel this order cause I was about to leave for the long weekend which was presidents day. So i then cancelled the order on Feb. 23, 2003. Later I got an email saying that I cannot cancel because the transaction went through on the 23rd and they said they sent the product already. I checked PayPal and saw that the process didnt go through since there still insuficient funds, so Im thinking they might have just maid a small mistake. 2 days later they charged me again for the same amount, and this time it went through. So it was a lie then when they told me that it went through only to find out they were still trying. So I emailed and told them about what they said to me was not true, I did not get any email after this. But i did wait still. Again a day later I got an email saying that the product was on its way. I said WTF!?!? They later said that an automated program had already tried again but it seems like they dont have an idea of the fact that it got denied. If they would have checked it themselves, this wouldnt be a problem. But they did promise for a full refund, I will today return the items i ordered to them. Lets see what happens. In the future, im not sure if i'll be able to order from them again. They seem to be a respectful company, but the chances of me ordering is too slim. Too bad.

update: returned the item, and i sent an email after they refunded my money. but the problem is that they did not refunded the full amount, the shipping charges were not refunded after i was told by their supervisor Stephanie "I will authorize a complete refund when the returns department has the package." It has been a week, and I have yet to receive any emails back from her. These guys are horrible i tell ya. I would definately NOT do business with these guys EVER again!"

"Placed an order on the 15th. Recieved 3 email on the 15th: Order confirmation, an Acknowlegement, and an invoice showing they had charged my card. I received a second Acknowlegement that they had shipped on the 18th, about an hour after I received the order. They must be pretty speedy, if they managed to go back in time. Thumbs up, I got what I ordered at a better price that I found elsewhere. They used USPS Priority Mail. That went just fine."