"I tried to buy some DVD's from this place. More than two month later they still haven't shipped them. They were listed as "packaging" for almost 2 weeks. When I email them I never get a reply. When I call, I get the run around and they refuse to cancel my order.
This is a terrible company that deserves to go out of business. Pay more elsewhere. At least you get what you order from other vendors!"
"I have ordered from DVD Soon twice. My first order took a little over two weeks to arrive, my second order took over a month. I was concerned because I have never had an order take 'that' long (with other vendors). On both occassions I made an inquiry via email, which was promptly answered. End result is that I received what I ordered, just took longer than I expected. "
"Im from the UK and i just love this site! Very cheap DVDs (compared to UK), orderd a total of 4 dvds since Feb. not a single problem :)"
"This Canadian site is one of the best priced DVD resellers on the net. I first ordered from them in May last year, and soon after they introduced a free worldwide shipping offer, which made it the cheapest site I had ever come across.
They had some problems mid-way through last year with deliveries taking well over two weeks to Australia, until they changed their shipping company, and now 6 business day delivery is the norm.
The free shipping offer has now finished, but the price of titles has been reduced respectively on most titles, keeping the prices still very competitive. When compared to other Canadian DVD sites, such as DVD Box Office and Amazon.ca, DVD Soon is much cheaper on at least 95% of titles.
Customer service became an issue last year during the re-development of the site. Since the completion of that, email response has been quite efficient. I haven't yet had any mistakes on orders or damaged goods, so I can't comment on the returns procedure.
Overall, I rate this site very highly, and have purchased around 90% of my Region 1 DVD's from there."