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Verified
1/5

2005-08-16

"The product simply does not work and all information given is useless. I want a refund of my money as they say money back guarantee but the email I sent to their support department also returned back. I will leave no stone untruned to get my hard earned money out of their pocket!!!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2005-04-26

"I purchased their DVD Copy program on 3/18/05 but noticed immediately that their software did not work properly. I e-mailed their customer service but received no answer for more than a week. Since their website clearly stated 30 day money back guarantee, I sent them an e-mail requesting cancellation of transaction for a refund. After more than one month, I still havn't heard from them regarding my request after several more e-mail was sent. Do Not Buy from this company as their do not have any customer service at all....."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused

Verified
1/5

2004-02-18

"Paid for their software; immediately discovered majority of package was via download with significant time involved to obtain. Requested refund. Response was we will send you a CD if needed (positive); informed them that package was not what I expected and requested a refund (sent NUMEROUS requests)....NO response or acknowledgment from them!!!!! Stay away from them!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
N/A
Resolving problems
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability