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DVDirect

1 reviews
5.00 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
5/5

2002-04-23

"Best prices I could find...also, best selection of any similar seller. however, their site does not indicate stock, and when I ordered 3 things, 2 were out of stock (the one that was not was in the overstocked category). They e-mailed me to say the stuff was on backorder, and in a couple of weeks, I got everything in perfect condition, etc. The prices were good enough that I'd order from them again, but I'd just be prepared to wait for stock to come in."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
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Overall web site
Web site being easy to use
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