"Ordered @15 items on Sunday 11 Jan, 2 orders. 1 for 2-day shipping and one for normal west coast to Illinois (5-6 days) Received both today (15 Jan 2004) and very satisfied with transactions on time and as advertised. EXCELLENT company, personnel are working to master the english language. Be courteous and you will receive A+ service. daVe"
"Ordered computer case with power supply.
$30.00 cheaper than my local retail store.
Got everything on time, no problem with the purchase. Will purchase cpu for my new system next month. "
"Stay away from this merchant, they will send you things you do not order and call you a liar saying you did order it. You can send the items back-at your expense and pay a restocking fee. They had the lowest price but its not worth the hassel and the attitude of the customer service department."
"A horrible experience. Impossible to find tracking information. No consideration to the order typ or customer. I paid extra for next day delivery and the next day there is an email saying it is held for security purposes. Hidden in there website is a toll free number that took the fifth try before it worked. I had to call to get it straightened out when in my experience every other online company has called me if there is a problem. The representative didn't understand why I was upset because it is company policy to hold items if there is any questions. They made no effort to contact me, only an automatic email response."
"I ordered a 4 port USB hub, since it was only 10 bucks, on the 30th of last year. It's now the 9th of January, and still no hub. I emailed customer service 3 days ago, still no response. Would not ever recommend this company, do to lack of customer service. Spend the extra 20-30 bucks and get what you want from BestBuy."
"Based on a low price from PriceWatch, I bought a pci to 5 usb2 port card for $8 including USPS shipping. Comparable card was $28 at Walmart. Then read the awful reviews of this company on this site and had buyers remorse. But the card, ordered Saturday night, arrived Thursday and was exactly as ordered and works with no problems. Credit card was charged the correct amount on Wednesday. I'm very pleased with how this went."
"I orderd three sticks of pretty general memory. They should have shipped well before the end of the year. however to my knowledge are still on backorder and I have yet to recive any type of update. To make it more difficult they have a very short time window for the Customer Service call line. I doubt I will ever buy from them again even if they beat most everyones price. I won't reccomend them to annyone either."
"Absolutely the worst experience I have ever had with an online seller in my entire life. They have zero customer service of any sort. I returned the wrong product they shipped over 2 months ago and have yet to receive my refund. I have sent at least 10 emails without any response. I have called over and over for 3 weeks and been told many different stories. My refund would be processed tomorrow, their email was down, their RMA system was down, there was nobody available that could issue an refund. They are thieves and liars and I will be speaking with the authorities to retrieve my money from them. Do not ever order from this company."
"Web site advertises ship in 2 days, received no information for 2 weeks, every time I called for followup, was told they had to check and would get back with us. Called back 3 times, got lame excuses and no information every time. Cancelled order, finally received an email notice explaining delay after 3 weeks."
"Today,I received the memory that I ordered from dvcentury.com. Packaging was ok and it came in the US mail with no damage. I installed it and it was bad. I have been trying to call them but no answer. Although it is now Monday just after Christmas and before the New Year, I would expect some message saying that they are out until.... I will try again after January 1. I'm still not happy about it being BAD."
"These people are HORRIBLE! I ordered memory from them (gave them my motherboard make/model) They sent me memory that didn't work so I sent it back for exchange. I waited 3 MONTHS. NOTHING. Called them numerous times, emailed numerous times. They told me they were testing the memory. Come to find out they couldn't supply me memory so they refunded my money MINUS A RESTOCKING FEE. They couldn't fill my order so I HAD TO PAY A RESTOCKING FEE?
BEWARE OF THESE SCAM ARTISTS!!!!"
"I can't believe what an idiot I am for actually ordering from this company before checking the ratings here and at pricewatch. Do NOT use this company, they have the lowest customer satisfaction rating on the net. Sitting on my order for 3 days after charging my credit card, they closed for christmas vacation with no warning and no shipment. Do yourself a favor and go to eXcaliberPC.com which processed and shipped my other order the same day. I have given them a good review here as well."
"Ordered memory during their server system upgrade. The order was not go through. Called the next day. Get help from the customer service people, they placed the order for me. They Offer me free express shipping. And ship the product in the same day. I received the graphic card this morning, exactly same as i ordered. and product working perfect. Now i can start to play my new game. Thanks. "
"Have not received memory from them yet that was purchased on 12/04/03. When I call them the shipping date keeps changing and I'm getting kind of concerned at this point from other customers posted BAD experiences with this so called company. I'll update this if it works out, but I have my serious doubts at this point."
"!!!!READ THIS!!!!!!
First notice that ALL of the postitive posting about DV Century are all written by the SAME non native english speaker. Coincidence? I think not.
I'd bet a paycheck it's someone from the same store writting it. Then you realize it's really scary that all the others a negative.
My order from them was on something very time sensitive that I needed and they completely blew it. According to all info they had I should have seen it in 2 weeks max. Emails I have written come back looking like form letters, none of the questions are answered. I am contacting my credit card company and putting a hold on this. Read the other feedback.. I have never seen this much negative feedback about anyplace I have delt with.
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