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Verified
5/5

2003-11-29

"Just brought up my old intrests in computers and modding. Started to look for som cool stuffs to use when building my next can. Heard about D-Tek and mainly about their WhiteWater. Decided to go with the recomendations and contacted them. Received an extremely fast answer from Danny at salesdepartment who cooped with my requests without hesitations. Ordered the WhiteWater, a GPU block and a NB block. Only minutes after we got the problem with swedish letters sorted out I got a confirmationmail that said my package was on the way. About 36 hours later DHL delivered the parts and they look stunningly good.
You can´t go wrong with D-Tek and many thanks goes to Danny who definately is the man for his chair. Keep it up!

(Sorry for any spellingerrors, I´m just a Swede...)
"

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Verified
5/5

2003-11-20

"I decided to go watercooling so researched around a lot and chose to get the whitewater block from dtek. I've heard of some people receiving their blocks poorly lapped and with uneven bases. I however, had a great experience with ordering from them. It shipped out the next day and opening the box, i was impressed. From what i could tell the base was VERY flat and it was well lapped. I won't hesitate to order from dtek again (as I plan to shortly.)"

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5/5

2003-09-06

"These guys are great. Top quality products and great customer service. I just placed another order for some accessories. I won't shop anywhere else for my cooling needs. I definitley reccomend them. You can't go wrong.

Thanks

D-TEK
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

3/5

2003-08-10

"ordered a via aqua pump on july 6. pump leaked, returned it july 17 (fedex 2nd day). received new pump august 8. wow took forever, but best of all - pump leaked the same way. they got very good customer service, friendly and fast. but the lack of attention given to my order, mess up my schedule big time. cant be bothered too return the pump twice and pay s&h again.
"

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5/5

2003-08-01

"This was my second purchase from D-tek and once more, I couldn't be happier with the service I got from Danny and the quality of their products. The shipping time was excellent also- I ordered a poly top for my spir@l waterblock, some clearflex tubing, and some green UV reactive dye on monday morning and had it in my hands by thursday afternoon using fedex ground.

Smart move switching to fedex for shipping. I've always had better luck with them than UPS.
"

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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-19

"Great place to do business with. I placed my order on a Tuesday evening, and selected two-day shipping. The order shipped on Wednesday, and was received Friday.

The pricing was competetive, the site easy to navigate. After ordering, I received timely order confirmation, and notification with a tracking number when my order shipped. The products were extremely well-packaged, and exactly what was represented on the website.

I will certainly do business with them again.
"

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Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-09

"I ordered almost an entire water cooling setup from D-Tek. It was great being able to know that all the parts where in stock and my order was promptly shipped even when I made a mistake on the shipping. D-tek contacted me right away and helped me get my parts quickly. Packing of your order is not an issue, everythin was well protected. Quality of the parts outstanding. They are also very good about responding quickly to your email questions."

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5/5

2003-05-03

"Ordered several items and they were shipped the same day. All where of the highest quality. Very impressive.D-Tek has an excelent customer support service and lots of patience to go with it I will recomend this store to everyone that want to watercool they're PC"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-04-24

"Ok, i ordered 2 black cold cathodes, some water die, a pump/resevoir and a couple fans. I have to say the quality is outstanding and the customer service is one of the best i've delt with. One of the cold cathodes was extremely dim compared to the other, so i e-mailed my problem. I quickly got an e-mail that night saying they'd ship me a new one. I asked if i had to send the old one and they told me to keep it! It was at my house in about 4 days. I REALLY like these guys and highly reccomend them. (yes, i cant spell :P)"

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-22

"DTek is awesome. I ordered a block and right after it was shipped I decided I wanted a different one. Danny at Dtek had no problems with me sedning back the one I didn't want. Alot of companies charge restocking fees and such, but Danny was even willing to pay my shipping! I turned him down, as it was my fault for not ordering the right block, but promised I will sing his praises where ever I go. Way to go Danny!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-17

"Very very quick service! My order shipped the day after I placed it, and arrived about18 hours after I got the "your order has shipped" message! outstanding considering it had to make it's way to Canada, and thankfully D-Tek does NOT use U.P.S.! I'm going to need a bit more gear fo rmy water cooling rig, and I'll definetly, check D-Tek, before I go looking elsewhere, good work people!"

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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-04-14

"Needed a 3/4" > 1/2" inlet adapter on my 1250. I shot Dtek an email, asking if they could give me a break on the $8 shipping since it was such a small part. They responded, telling me that they would do so. I placed my order via paypal, (got the shipping $ back that they promised me within an hour, and got an email a few hours later with my tracking #, saying it had been shipped.

Don't hesitate to order from these guys, they are great. Thanks Dtek.
"

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5/5

2003-04-09

"I ordered my radiator from them and received it the next day. Good prices+fast service=good review."

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-08

"I've been shopping online for around 6 years, and I have never found a company with such great customer relations as D-Tek has. I highly recommend them to anyone, great products, great support.

-Chad Blose
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-03-26

"Ordered several items and they were shipped promptly. All where of the highest quality. Very impressive."

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Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site