"I ordered 3 bottles of eucalyptus oil. Realized once I got them that I had ordered the eucalyptus radiata oil instead of just the plain eucalyptus. Customer service was great in sending me the correct ones after I sent the wrong ones back. Overall great experience!"
"I ordered something and they never refunded me on Amazon. After more than a month of contacting them they charged me for the shipping and a 20% restocking fee (to still make more money) which equaled to almost 80%! NEVER buy from these people! They have NO shame whatsoever. Be warned and it'll be safer buying from a big store like Target."
"I recently ordered 3 bottles of Solgar Liquid Calcium. The box was delayed for over a week then looked as if it had been repackaged, very messy. Then I discovered that 1 bottle was broken. The packing was very loosed so bottled moved about easily. Went to Walmart as website states to get credit. After waiting in line for 20 min. was told they couldn't handle the refund as it was from a 3rd party vendor and was given a number to call for DailyVita. The phone agent for Walmart could not reach them and was told I will get an email from them withing 24 hours. I tried to call DailyVita again today and all the have is a canned voicemail recording to "leave a message." Will be looking elsewhere for this product."
"I ordered 2 bottles of supplements through Walmart Marketplace, but due to the poor packing, it looks like the envelope couldn't hold the 2 bottles during transit. The envelope torn open because couldn't withstand the beating during the transit.
I tried sending them email and gotten no response. I tried to call them, no one answers and then says "voicemail box full, try to call again later."
Why do you pack 2 bottles in a letter envelope? Please tell me I didn't spend over 30 dollars to buy a torn envelope with nothing in it."
"They're awful. I got an email stating my order didn't go through, so I emailed them and asked what the problem was. The response they gave was that I didn't actually complete the order, even though in my email I specifically stated that I knew I had completed it. The email then explained how to click continue after each step like I'm a moron. It was one of the rudest emails I've ever seen. If they had just admitted they messed up and fixed the order, I would be completely fine. I am not okay with a company blaming a customer for their mistake, especially in such a rude way. Obviously, I will never be shopping with them again and do not recommend them to anyone."
"Charged for redelivery when as the customer I provided correct address. This is specifically a reflection of their customer service and not of the product I ordered. I provided them a CORRECT delivery address of my vacation house even called to confirm. The address has a mailbox, front door and back door where the package could have been left. However their carrier returned the package to them stating it was undeliverable. Ok, I understand things happen and would have been happy had they sent the product (over two weeks after it was ordered) to my home address and the issue would have been over with. Thats not how they handle business. After 7 emails back and forth explaining the situation to 2 different reps they still wanted to charge me a redelivery fee instead of taking up the issue with their carrier. Will not shop there ever again.
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