"excellent company, quick service, not my first purchase and for sure not my last."

"Overall experience was outstanding. All my questions were answered and the item was delivered as promised."

"To start I buy almost everything online and like many others who do the same have one or two horror stories I've been a part of. And experience with the multitude of other online retailers who give so-so service, are hard to get a quick response from, etc. So I don't get easily impressed by customer service from online retailers.

Anyway on to my experience with Dale Photo & Digital. I ordered a soft shutter release button for my new camera. Due to a misunderstanding with their shipping policy, I received a cancellation email notice. We had a big family trip planned, so I replied explaining my situation. Basically if I didn't get the order from Dale Photo & Digital, I probably wouldn't receive the item in time for the trip (processing/shipping time for creating a new order with a different online shop). Their customer service department not only replied in minutes, but also was VERY understanding. They allowed me to resubmit the order, and also hand-carried the package to USPS the next day (their normal carrier is UPS). And I received the item in time for my trip! This type of customer service for a first-time customer with a $20 order is a first for me!"