"We do feel that after 38+ years in the clothing business that we understand the fit of a garment.....and particularly how one manufacturer over another will fit.

This is our expertise and generally people are receptive to us helping them to find a garment that will fit them.

Tailored garments for men do need some alteration to the finished product. Some people do not always understand that they simply cannot just step into a pair of tailored trousers without some adjustments. The waist, seat, and the bottoms often need attention.

We merely suggested to this customer that they try the next size up........the logical step when fit is too small and from what was described.

"

"Pretty bad experience. Ordered a tote bag from Dann, not personalized. Received a call from a salesperson wondering why I did not want to personalize it. Changed my mind, ordered it with my initials. Received the bag, not what I wanted, tried to exchange, but was told that they don't accept/exchange personalized items. The guy who called me never took the courtesy to talk about consequences of personalizing the item. Looks like they use personalization as a technique to make sales final. Follow up discussions were not pleasant at all. Received a bunch of rude e-mails."

"Poor responses to e-mail queries."