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Darling Shoes

2 reviews
1.00 / 5


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Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2006-04-17

"Horrible company to deal with. Order was supposed to ship the next day and weeks later still hasn't. Their 800 phone line is a joke. All you will get is an answering machine already filled to capacity with messages (complaints so doubt) so you won't be able to leave your own. Emails go unanswered. Avoid at all costs."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2006-04-14

"Order 3 pairs of shoes for my 2 1/2 daughter on March 28th, 2006...wanted to make it before Easter Sunday. Thinking of if they are going to ship ground, still plenty of time for me to receive them before Easter Sunday on April 16th. Wrong, wrong, wrong. I have to call them back on April 12th to find out the status. They told me that the shoes would ship out today. If I have not make a call, the shoes might not be shipped. Very bad service. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused