"Do not pay for next day and expect debbenhams to honour this . Your goods may come in separate deliveries , which Debbenhams seem to think this is an excuse or your fault for ordering multiple goods if part of the order is lost or delayed . They will also make you hang on for a long time with a premium rate number so in the end the refund of the next day delivery you have paid for doesn’t cover the phone call or the days you’ve wasted waisted at home . I wouldn’t be surprised if they go the way of HOF .. just don’t order anything until you’re sure. "

"Absolutely pathetic. Companies need to learn NOW that consumers do not care how they structure their business, and "our online department is entirely separate" is never an acceptable thing to tell a customer when you have completely messed up their order. It's a feeble excuse used to hurry people out the door when you're not going to help them.
I ordered several items for my niece's fifth birthday, and cancelled other plans on Saturday to collect the items due to the click & collect service's very limited opening hours. On returning home and opening the package, it contained multiple packing notes and products for another customer's order - none of my own were included.
Following advice on the delivery note for the fastest way to get a response, I returned to the store, where I was immediately assured by the Guildford store's home department supervisor "I'll speak to them, but it's nothing to do with us." He then proceeded to demonstrate exactly how little he was going to let it have to do with him.
After being taken to a side office and ordered to sit, he then called the contact centre and then pushed the call over to me. Throughout, he couldn't have been less interested in providing any reassurance, made absolutely no effort to find whether any similar items were available in store and did everything he could to get me out of the store as quickly as he could. He was incredibly rude whenever I suggested I was dissatisfied and made it clear I had no reason to be.
Although I have been promised a full refund, I have to wait until "some time next week" - certainly no way for me to use the money to acquire another present in time.
So overall an extra forty-mile round trip, yet another hour of Guildford's ludicrous parking charges and absolutely nothing to show for it. So whilst the pricing of items was originally the reason for my purchase, I'm now well over £15 out of pocket with absolutely nothing to show for it - certainly destroying any benefit there may have been in seeking out discounted items.
I certainly won't be shopping from Debenhams.com again and - just for the avoidance of doubt for those who believe their online business is 'entirely separate' - won't be visiting their stores again.
0/10 - why do I have to award one star? Service this useless doesn't warrant a score of 20%."