"I had been searching for some trim items for my new bath remodel. Most places didn't have it and if they did, it was way overpriced."
"Very responsive customer service, thank you Mr. George Lakis!
Only downside is that I couldn’t use my introductory coupon, this is a little misleading, no?"
"Found the product and made a paypal transaction. Hoping they are shipped before 8 weeks."
"Alan was extremely helpful in getting the details of the freestanding tub that we purchased. He took my phone number during our chat and called back with more info. Highly recommended for your next home decor purchase."
"Had a hard time finding this, happy to be able to order."
"Happy that a simple search led me to Decor Planet where I found the product I was looking for and received a very nice price break!"
"The handling fee almost doubled the price of my purchase."
"Easy website, used a coupon code, great selection of products!"
"Easy shopping. I like the discount"
"I did a live chat asking a few questions about the vanity i was interested in--when it would ship and how long it would take to arrive to my home, and if the cabinet, behind the doors, had a usable/functioning shelf. I was told he was on hold with the manufacturer and instead of keeping me on hold, he would email me very shortly, when he found out the information. I still have not received the information. I went ahead and ordered the vanity and I am hoping for speedy shipping and a functioning shelf!
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"It was an easy site to use. Just would like to know if I will be notified of a delivery date? "
"great pricing, excellent service!"
"False advertising! Order a toilet that advertise it came with the seat. Received email saying that it did not. Had to order a seat. Toilet has been installed for two weeks wi"
"I'm a believer in Toto products. The model I bought is for a small BR in Florida beach home, where efficiency and function are essential. This is the one!"
"Menny has been wonderful. So helpful with getting me an RMA # and explaining the process of the return. Communicates back in a timely manner"
A rep from DecorPlanet.com, decorplanet1, has responded:
“Dear customer,
Thank you for taking the time to leave your feedback. We reviewed the listing along with your order confirmation for any errors and have not found any misleading information. It is stated on the product page that the product is a bowl and that the seat is not included. There is an option in the configurator that allows to add a washlet, which was was not selected when your order was placed. The same information was reflected in your order confirmation. We apologize for any confusion and hope you are happy with the product.
Best Regards,
DecorPlanet.com”