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Defendar's Goodies

5 reviews
5.00 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
5/5

2004-02-23

"i do not know how to express how pleased i was with my experience with this site -- this is the best internet vendor i have ever used -- and i purchase everything i can online -- bought a magellan auto gps which did not work -- exchanged it for a garmin with no problem, no hassle, no trouble -- these people are straight up honest, helpful, and very knowledgable about what they sell. if you do not buy from them, you are making a mistake. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-01-01

"Great service, best price on the internet and expeditious shipment. Thanks"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-11-04

"Best price and service I have ever seen. I called first to discuss purchase of Garmin 2610. I received honest, no-pressure answers. Several days later, I called back to purchase the GPS. Unit arrived in 3 days as promised. Unit worked fine initially but developed glitch within first 48 hours. Owner, Uwe Krahe, replaced unit immediately (he paid the 2nd day air) and had me return the defective unit only after I recd the replacement. He trusted that I would return the original unit and did not charge my credit card for the replacement unit. Throughout the process, the owner was extremely helpful - personally available to answer all questions by phone. I have dealt with many internet sellers and have owned a Garmin S/P III in the past - Defendar Goodies has the best and most supportive customer service I have ever experienced. Would reccommmend without reservation Dr. Ron B, WDC "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-10-24

"Highly recommended. Exceptional service and attention to customers' needs.

I bought the new Garmin 2610 GPS here at a really great price, later added several items including a 5.8 GHz phone system and two datacard readers to my order. Ewe, the owner, responded to every request with prompt email, phone communications and effective, efficient service. This is truly an example of attitude making the difference.

Not only will I buy here in the future but I'm recommending Defendar's Goodies to all my friends.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own

Verified
5/5

2003-10-06

"Great experience! Very happy customer.
Best price, excelent customer service,
immediate delivery. I preordered my
Garmin StreetPilot 2610, they received
the units a day early, and I got mine
the following day! and with free ground
shipping. I got exactly what I ordered,
including the extra mount I added to my
order at the last minute. I will
definitely shop here again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use