"Ordered an Edson drink holder from this company. Returned it because it wasn't what was described on their website. Got an RMA number easy enough, but had to send multiple e-mails to reimbursed for the return shipping that they promised. Still got stuck paying the original inflated shipping even though it was their fault! Their incorrect catalog description cost me over $10.00.
I wouldn't reccommend buying from them unless you have already seen what you want in person."

"I have ordered nautical supplies from this retailer for many years and have always been extremely satisfied. Their prices are always the lowest available. Shipping is usually the same day the order is placed. Customer service is outstanding. My most recent order was for an item that turned out to be backordered. I called customer service and an extremely pleasant woman cancelled the original order and substituted a different item with no problem at all. The substitute item was shipped the same day. I highly recommend Defender."

"This was the first and only time that I purchased anything from Defender before. Well worth my time. I purchased an Emotion Spitfire kayak for my 10 year old son online and was all ready to be picked up when I got there about a week later. Mind you that I live in NYC and Defender is in Waterbury, CT. some 100 miles away. (about a 2 hour drive) and let me tell you that when it comes to prices , Defender can't be beat. In fact prices wre so great, that I even bought a second kayak when I got there! A 2007 leftover Emotion Mojo. As far as customer service is concerned, they were outstanding!! Especially from this South African fellow whom was as helpful as could be. (Sorry I forgot his name). I will be purchasing as well as referring peoople to Defender in the near future. Kudos!

Sincerely,

Al Fernandez"

"I have purchased nautical items from Defender over the past couple of years. They have a large selection of merchandise, with very competitive prices and customer service is outstanding."